Service Manager

Doggett Equipment Services Group; Lufkin (TX); On-site; USD 75,000 - 105,000; Full time

Job summary

Doggett Equipment Services Group seeks an experienced Service Manager to oversee the Service Department, supervise technicians, and manage budgets for shop and field work. This role requires coordinating with the parent company on warranties and technical issues, while maintaining thorough records and ensuring customer satisfaction.

The ideal candidate has strong leadership, communication, and MS Office skills, with a track record in service operations and safety compliance.

Qualifications

• Requires two-year college/technical certificate or equivalent experience.
• Minimum five years of related managerial experience preferred.
• Strong business acumen and MS Office proficiency.
• Excellent communication and customer service skills required.

Responsibilities

• Supervise all Service Department personnel.
• Oversee opening/closing of work orders for shop jobs.
• Manage budget and forecast for the department.
• Maintain detailed records of time and performance of Service employees.
• Coordinate with parent company on programs, warranties and issues.
• Interview and select qualified personnel.
• Report status of goals to Regional Management.
• Assist in planning service marketing programs.
• Act as site safety coordinator with HR.

Skills

Managerial experience

Business acumen

PC proficiency (MS Office)

Communication and customer service

Software knowledge

Education

Two-year certificate

Job description

Job Summary

This position willincludemaintaininga schedule of shopand field work, assigning personnel to specific work orders andproviding direction to Service Technicians in the repair of equipment.

Essential Functions

• Supervise all Service Department personnel.
• Supervise the opening and closing of work orders for control of each shop job.
• Manage the budget andoverseeforecasting.
• Profit and Loss (P&L) accountability.
• Maintain and monitor detailed records of time and performance of Service employees.
• Stays current on product improvement programs.
• Order and maintain needed shop supplies.
• Monitor customer satisfaction through phone calls and on-site visits.
• Coordinate withparent companyon programs, warranties and technical machine problems.
• Interview and select qualified personnel.
• Report status of shop goals and objectives achievement to Regional Management.
• Assist in planning and developing service marketing programs.
• Supervise work of Customer Support Advisors and provide support.
• Act as site safety coordinator in conjunction with Human Resources.
• Monitor training needs and provide for the delivery of such training as required.

Qualifications

• Two-year certificate from college or technical school and/or five years of related experienceasamanager in similar environment preferred.
• Strong business acumen and PC proficiency required, particularly in MS Office applications.
• Excellent communication and customer service skills required.
• Knowledge of company specific software.

TheServiceManagermust perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer