Service Manager

Firestone Complete Auto Care; Akron (OH); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Day 1 health benefits

Great employee discount

Monthly Bonus Program

Flexible Scheduling

Job summary

Firestone Complete Auto Care in Akron, Ohio, is seeking a Service Manager to oversee all vehicle service operations. Responsibilities include managing team functions, ensuring compliance with safety procedures, and enhancing customer service delivery. The ideal candidate will have experience in automotive service operations and be familiar with OSHA laws. The position offers benefits like health coverage from Day 1 and flexible scheduling.

Qualifications

• Experience in managing automobile service operations.
• Familiarity with OSHA laws and safety procedures.
• Ability to oversee inventory and customer service processes.

Responsibilities

• Manage overall automobile service operations.
• Oversee continuous flow production in service.
• Manage parts inventory and compliance with safety procedures.

Job description

About the Job

• Day 1 health benefits
• Great employee discount
• Monthly Bonus Program
• Flexible Scheduling

Manage all vehicle services, equipment, vehicle service teammates, and service instruction to increase capacity utilization through efficient/effective processing of tire and service demand.

Responsibilities and Duties

• Manages Overall Automobile Service Operations (~30% of the time)
• Manages all automotive service functions by overseeing continuous flow production through the proper implementation of the Integrated Store Operating System.
• Manages parts inventory and outside purchases, including assisting in maintaining stock inventory levels to minimize outside purchases.
• Manages the return of unused parts to vendors, including following up on credits, invoicing, etc.
• Reviews shop area, equipment and teammates for compliance with company safety procedure.
• Is familiar with basic OSHA laws.
• Responsible for control of store assets in service department area – ensures all equipment is in safe operating condition and that service area is clean and hazard free.
• Is responsible for shop safety including, but not limited to, use of and maintenance of safety equipment, i.e. glasses, eye wash stations, first aid kits, etc.
• Oversees Customer Service Delivery System (CSDS) and Quality Assurance Program in the Service Department.
• As needed, helps to unload merchandise shipments, changes and balances tires in the service department, constructs store displays, and performs other physical duties that are necessary to meet customer relationship requirements.
• Enforces wheel torqueing by all personnel.