Service Manager - EAG Ford Mount Pleasant

EAG Automotive; Mount Pleasant (TX); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Job summary

EAG Ford Mount Pleasant in Mount Pleasant, TX is seeking a Service Manager to run our service department. This leadership role offers real ownership of the department's gross, the customer experience, and the growth of our people.

You will manage the day-to-day service drive, P&L, CSI, and technician development while partnering with parts, sales, and the general manager to keep the store running smoothly. Join an 8-store group with growth opportunities and solid training.

Qualifications

• 3+ years managing or assistant-managing a dealership service department.
• Ford experience is a strong plus.
• Proficient with a DMS (CDK, Reynolds, or similar) and reading financial statements.
• A leader people want to work for: direct, fair, and proactive.

Responsibilities

• Run the day-to-day operation of the service drive, shop, and appointment process.
• Own the service P&L: labor and parts gross, effective labor rate, hours per RO, technician proficiency, and expense control.
• Hire, train, and develop advisors and technicians, building a bench for coverage.
• Set daily and monthly goals with the advisor team and conduct impactful one-on-ones.
• Drive CSI and online reviews by fixing issues right the first time.
• Maintain a loaded shop through effective dispatching and follow-up.
• Manage Ford warranty policy, claims, and recalls; prep for audits.
• Partner with parts, sales, and GM to keep the store running smoothly.
• Maintain a safe, clean, compliant shop.

Skills

Service management

Leadership

P&L accountability

CSI improvement

Tools

CDK

Reynolds

Job description

Service Manager – EAG Ford Mount Pleasant

Mount Pleasant, TX | Full-Time

EAG Ford Mount Pleasant is looking for a Service Manager to run our service department. This is a leadership job with real ownership — you'll own the department's gross, the customer experience, and the growth of your people. We're an 8-store group with room to move up, and we back our managers with the training and tools to win.

What you'll do

• Run the day-to-day operation of the service drive, shop, and appointment process
• Own the service P&L: labor and parts gross, effective labor rate, hours per RO, technician proficiency, and expense control
• Hire, train, and develop advisors and technicians, and build a bench so we're never short-handed
• Set daily and monthly goals with the advisor team and hold one-on-ones that actually change performance
• Drive CSI and online reviews by fixing it right the first time and handling problems before they escape
• Keep the shop loaded through effective dispatching, appointment control, and multi-point inspection follow-up
• Manage Ford warranty policy, claim submission, and recall/open-campaign completion, and stay ready for a warranty audit
• Partner with parts, sales, and the GM to keep the whole store running together
• Maintain a safe, clean, compliant shop

What we're looking for

• 3+ years managing or assistant-managing a dealership service department; Ford experience is a strong plus
• A proven track record of growing hours per RO, gross, and CSI — be ready to talk numbers
• Strong with a DMS (CDK, Reynolds, or similar) and comfortable reading a financial statement
• A leader people want to work for: direct, fair, and on the drive, not behind a desk
• Valid driver's license and clean driving record

What we offer

• Pay:Competitive
• [Medical, dental, vision, 401(k), paid time off]
• Ford factory management training and certification
• Real support from a fixed operations director who's been in your chair
• Advancement inside an 8-rooftop group