Service Manager

Accurate Forklift Inc; Santa Rosa (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Accurate Forklift Inc. is seeking a strategic and results-driven Service Manager to lead our service department in Santa Rosa, California. You will oversee operations, optimize workflow, and ensure exceptional customer satisfaction and efficiency.

The role requires strong leadership, excellent communication, and the ability to drive change across staff and vendors while upholding safety and quality standards in a dynamic industrial environment.

Qualifications

• 5+ years of experience in service operations and field related work.
• Deep knowledge of service management, mechanical knowledge, data/computer knowledge, and implementing best practices.

Responsibilities

• Oversee the service department operations and performance.
• Lead and develop staff and coordinate with vendors.
• Drive continuous improvement and customer satisfaction across service activities.

Skills

Leadership

Strategic thinking

People management

Communication

Conflict resolution

Vendor coordination

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

We are seeking a strategic and results-oriented Service Manager to lead and enhance our service department. This is an important role in our company as you will oversee the operations of our service department, ensuring the highest level of customer satisfaction and efficiency. It is vital to have excellent leadership skills, work with others effectively, mediate any conflicts that may arise and communicate with staff, customers and vendors.

The position combines leadership, technical knowledge, customer service skills and responsibility of service staff.

5+ years of experience in service operations and field related work. Deep knowledge of service management, technical (mechanical) knowledge, data/computer knowledge and experience implementing best practices within our operation. Experience in a leadership role, ability to drive change when needed and keep the service department moving forward. Strong communication skills interpersonal skills and inspire others who may still be learning.