Service Manager

Talently; San Diego (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Talently in San Diego is seeking a seasoned security operations lead to manage service delivery for electronic security systems. You will oversee dispatch, coordinate technicians, and act as the main contact for customers, vendors, and internal teams to ensure timely, high-quality support.

Ideal candidates have 10+ years in Security and Investigations with CCTV, access control, and intrusion experience. The role emphasizes coordination, documentation, and revenue-focused process improvements

Qualifications

• 10+ years of experience in the Security and Investigations industry.
• Knowledge of electronic security integration including CCTV, video surveillance, access control, and intrusion systems.
• Experience coordinating service technicians, dispatching work, and managing competing priorities.
• Strong customer communication and issue-escalation skills.
• Ability to coordinate service timelines, materials, equipment, estimates, and billing.
• Strong organizational skills and attention to service documentation and performance tracking.

Responsibilities

• Dispatch service technicians and prioritize work orders to meet customer timelines and expectations.
• Standardize service practices and hold weekly meetings to align the team.
• Visit customer sites as needed and serve as a point of contact for service issues and escalations.
• Coordinate preventive maintenance, troubleshooting, system upgrades, and timely issue resolution.
• Procure materials, track equipment, and communicate with customers, vendors, and manufacturers.
• Maintain the dispatch board, forecast service workload, and monitor department performance.
• Prepare estimates and provide engineering support as needed.
• Track monthly billings, send invoices, and contribute to department revenue and continuous improvement.

Skills

Security integration

CCTV

Video surveillance

Access control

Intrusion systems

Customer communication

Escalation skills

Dispatch coordination

Job description

Skills: security integration, CCTV, access control, intrusion, Video Surveillance

About the Security and Investigations Company / The Opportunity:

Join an electronic security integrator delivering enterprise-class solutions that protect people, facilities, and critical operations. This on-site opportunity in San Diego puts you at the center of service department operations, leading technicians and ensuring customers receive timely, high-quality support. You will help strengthen service delivery across advanced security systems while partnering with customers, vendors, sales, and engineering teams.

Responsibilities:

• Dispatch service technicians and prioritize work orders to meet customer timelines and expectations.
• Standardize service practices and hold weekly meetings to align the team.
• Visit customer sites as needed and serve as a point of contact for service issues and escalations.
• Coordinate preventive maintenance, troubleshooting, system upgrades, and timely issue resolution.
• Procure materials, track equipment, and communicate with customers, vendors, and manufacturers.
• Maintain the dispatch board, forecast service workload, and monitor department performance.
• Prepare estimates and provide engineering support as needed.
• Track monthly billings, send invoices, and contribute to department revenue and continuous improvement.

Must-Have Skills:

• 10+ years of experience in the Security and Investigations industry.
• Knowledge of electronic security integration, including CCTV, video surveillance, access control, and intrusion systems.
• Experience coordinating service technicians, dispatching work, and managing competing priorities.
• Strong customer communication and issue-escalation skills.
• Ability to coordinate service timelines, materials, equipment, estimates, and billing.
• Strong organizational skills and attention to service documentation and performance tracking.

Nice-to-Have Skills:

• Experience coordinating preventive maintenance, security system upgrades, and technical troubleshooting.
• Familiarity with security standards and compliance requirements.
• Experience collaborating with sales and engineering teams on estimates and service solutions.
• Exposure to service process improvement and department revenue growth.