System Administrator/Lead Service Technician - Physical Security Systems

Brookfield Global Recruitment Services; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Brookfield Global Recruitment Services is hiring a seasoned security systems technician to install, configure, and maintain access control, video surveillance, and intrusion systems on-site in the Columbus area. You will upgrade systems, work with project teams, and resolve technical issues to ensure reliable operation.

The role requires 4+ years in security systems, industry certifications (Lenel/CCure/Genetec and others), and strong customer service, communication, and organizational skills.

Qualifications

• Minimum of 4+ years of experience in a security systems role.
• Certifications in Lenel, CCure, Genetec, Bosch, AMAG, Avigilon or similar.
• Excellent customer service and ability to work under pressure.
• Proficient with Outlook, Excel, Word and PDF.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Bachelor's degree in CS, EE or related field preferred.

Responsibilities

• Install, configure, and maintain access control, video surveillance, and intrusion systems.
• Upgrade and modify systems to meet client requirements and standards.
• Collaborate with project teams to ensure successful implementation and integration.
• Identify and resolve technical issues to maintain system functionality.
• Perform diagnostics and use troubleshooting tools to analyze performance.
• Provide remote and on-site support and address client concerns.
• Engage with clients to understand needs and respond to inquiries.
• Provide training and guidance on system operation and maintenance.
• Maintain documentation of service activities, inventory, and configuration changes.
• Share best practices with other technical teams.

Skills

Customer service

Communication

Documentation

Education

BS in Computer Science or Electrical Engineering

Tools

Lenel

CCure

Genetec

Bosch

AMAG

Avigilon

Job description

Leading physical security system integrator that is focused on design, integration, installation, maintenance and operation of technically complex integrated physical security management systems. Hiring full time due to growth.

Key Responsibilities include:

• Install, configure, and maintain various security systems including but not limited to access control, video surveillance, and intrusion detection systems.
• Perform system upgrades and modifications to meet client requirements and adhere to industry standards.
• Work collaboratively with project teams to ensure the successful implementation and integration of security solutions.
• Promptly identify and resolve technical issues to maintain system functionality.
• Conduct diagnostic tests and use troubleshooting tools to analyze system performance and determine solutions.
• Provide both remote and on-site support to address client concerns efficiently.
• Engage directly with clients to understand their needs and respond to inquiries.
• Offer training and guidance when necessary to clients on system operation and maintenance.
• Foster positive client relationships through effective communication and problem resolution.
• Maintain accurate and up-to-date documentation of all service activities, including service reports, equipment inventory, and configuration changes.
• Collaborate with the other technical teams to contribute to knowledge bases and share best practices.

Qualifications:

• Minimum of 4+ years of experience in a related role; security systems
• Industry Certifications in Lenel, CCure, Genetec, Bosch, AMAG, Avigilon and other Access Control and Video Management systems.
• Exceptional customer service skills, both over the phone and in person, with the ability to work under pressure.
• Proficiency in Microsoft Outlook, Excel, Word, and PDF.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously and attention to detail.
• Strong verbal, written, and interpersonal communication skills.
• Flexibility to adapt to changing priorities and directions in a dynamic work environment.
• Ideally B.S. in Computer Science, Electrical Engineering or related subject.