Service Manager

Novax Recruitment Ltd.; Richmond (VA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Health benefits

Retirement plan

Career advancement

Job summary

Novax Recruitment Ltd. is seeking a Service Center Manager / Operations Manager (Glass & Glazing) to take full operational and financial ownership of a high-volume service center on the East Coast.

You will lead daily branch operations and oversee P&L performance, with a background in glass, glazing, or building products benefiting the role. Role entails managing budgets, driving profitability, and leading a multi-disciplinary team of glazing technicians, customer service reps, drivers, and

Qualifications

• 5+ years managing branch, service center, or field service operations with direct P&L ownership.
• Proven track record leading multi-disciplinary teams and managing customer relationships.
• Experience in glass, glazing, construction, building products, or facilities management preferred.

Responsibilities

• Drive branch profitability, manage budgets, optimize workflows, and track KPIs to meet financial targets.
• Recruit, coach, and retain field glazing technicians, customer service reps, drivers, and admin staff.
• Build relationships with key clients and serve as the main escalation point for glazing service requests.

Skills

P&L ownership

Team leadership

Operations management

Customer relationships

Education

Bachelor's degree

Tools

CRM software

Job description

Salary: GBP80000 - GBP120000 per annum

Job Title: Service Center Manager / Operations Manager (Glass & Glazing)

Location: East Coast, USA (Relocation Assistance Available)

Salary: $80,000 – $120,000/year + 20% Bonus

Employment Type: Full-Time (Mid-Senior Level)

Industry: Construction, Glass & Glazing, Manufacturing

About the Role

We are seeking an experienced Service Center Manager to take full operational and financial ownership of a high-volume service center on the East Coast.

In this role, you will lead daily branch operations, manage a multi-disciplinary team, and oversee P&L performance. Because our core services include commercial and residential glazing solutions, candidates with a background in glass, windows, or building products will thrive here.

Key Responsibilities

Operations & P&L: Drive branch profitability, manage budgets, optimize operational workflows, and track KPIs to meet financial targets.

Team Leadership: Recruit, coach, and retain field glazing technicians, customer service representatives, drivers, and admin staff.

Customer Experience: Build relationships with key clients and serve as the main escalation point for complex projects and glazing service requests.

Safety & Compliance: Enforce OSHA safety standards and lead a safety-first culture across all branch operations.

Qualifications

5+ years managing branch, service center, or field service operations with direct P&L ownership.

Proven track record leading multi-disciplinary teams and managing customer relationships.

Experience in glass, glazing, construction, building products, or facilities management preferred.

Experience managing operations with $1M+ in annual revenue is a plus.

Bachelor’s degree or equivalent operational leadership experience.

Why Apply?

Full business ownership and strategic autonomy

Competitive base salary + 20% performance bonus

Relocation assistance available

Full benefits package (Health, PTO, Retirement) and career advancement

Skills: Operations Management | P&L Accountability | Glass & Glazing | Team Leadership | CRM | Safety Management (OSHA)