Service Operations Manager

Seymour Staffing Professionals, Inc.; Waldorf (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

Seymour Staffing Professionals, Inc. is seeking a Service Manager for an industrial manufacturing environment. The role oversees the service department, leads a team of technicians, and ensures quality work and customer satisfaction.

You will coordinate work orders, maintain records, and collaborate with sales and manufacturing to optimize service delivery. Candidates should have prior service management experience, strong leadership, and a solid understanding of diagnostics, repairs, and

Qualifications

• Experience in service management or a similar role is required.
• Strong knowledge of diagnostics, repairs, and maintenance procedures.
• Excellent leadership skills with the ability to motivate and inspire a team.
• Exceptional customer service skills with the ability to handle difficult situations effectively.
• Strong organizational and time management skills to prioritize tasks and meet deadlines.
• Proficient computer skills for record keeping and generating reports.

Responsibilities

• Manage and supervise a team of service technicians, providing guidance and support as needed.
• Oversee the scheduling and assignment of work orders to ensure timely completion.
• Monitor the quality of work performed by technicians to ensure adherence to company standards.
• Maintain accurate records of service and repair activities, including parts inventory and labor hours.
• Collaborate with other departments, such as sales and manufacturing, to ensure smooth workflow and customer satisfaction.
• Handle customer inquiries and complaints in a professional and timely manner.
• Stay updated on industry trends and advancements in automotive technology.
• Ensure compliance with safety regulations and maintain a clean and organized work environment.

Skills

Team leadership

Customer service

Diagnostics knowledge

Time management

Record keeping

Sales coordination

Education

High School Diploma or equivalent

Tools

MS Office

ERP system

Job description

This position is in an industrial manufacturing environment. Experience in manufacturing and/or construction is required. This is a hands on role.

We are seeking a highly skilled and experienced Service Manager to join our team. As a Service Manager, you will be responsible for overseeing the daily operations of our service department. Your role will involve managing a team of service technicians, ensuring excellent customer service, and maintaining efficient service processes.

Duties:

• Manage and supervise a team of service technicians, providing guidance and support as needed
• Oversee the scheduling and assignment of work orders to ensure timely completion
• Monitor the quality of work performed by technicians to ensure adherence to company standards
• Maintain accurate records of service and repair activities, including parts inventory and labor hours
• Collaborate with other departments, such as sales and manufacturing, to ensure smooth workflow and customer satisfaction
• Handle customer inquiries and complaints in a professional and timely manner
• Stay updated on industry trends and advancements in automotive technology
• Ensure compliance with safety regulations and maintain a clean and organized work environment

Experience:

• Previous experience in service management or a similar role is required
• Strong knowledge of diagnostics, repairs, and maintenance procedures
• Excellent leadership skills with the ability to motivate and inspire a team
• Exceptional customer service skills with the ability to handle difficult situations effectively
• Strong organizational and time management skills to prioritize tasks and meet deadlines
• Proficient computer skills for record keeping and generating reports

We offer competitive compensation, benefits package, and opportunities for career growth within our organization.