Service Manager

The Crystal Group; Cairo (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life and Disability Insurance

401K Plan

Holiday Pay

Get paid weekly

5 Day work week & Some Saturdays

Family owned & operated

Job summary

The Crystal Group is seeking a full-time, motivated Service Manager to enhance our service team. You will schedule service work, greet customers, and provide accurate cost estimates for labor and parts while ensuring timely service delivery.

You will maintain high customer satisfaction, adhere to safety and regulatory guidelines, and support growth opportunities within a family-owned environment while learning and applying best practices in service management.

Qualifications

• High school diploma or GED is required.
• Ability to read and comprehend instructions.
• Basic computer skills and excellent customer service.
• Valid driver's license and clean driving record.
• Authorized to work in the US and willing to pass drug screen.
• Positive, friendly attitude and eagerness to learn.

Responsibilities

• Schedule service work in the department and upsell required services.
• Schedule appointments and collect customer and equipment data.
• Greet customers promptly and professionally.
• Provide written cost estimates for labor and parts; set promised times.
• Monitor repair progress; notify customers of changes and obtain approvals.
• Maintain high customer satisfaction and follow safety policies.
• Advise customers on equipment care per manufacturer specs.
• Follow regulations on hazardous waste disposal and OSHA rules.

Skills

Customer service

Communication

Reading comprehension

Safety awareness

Education

High school diploma or GED

Tools

Basic computer skills

Job description

We are looking to hire a full-time, motivated, Service Manager to enhance our service team! We are willing to train the right person for the job and are looking for a team player that is positive, upbeat, and a quick learner.

What we offer

• Medical Insurance
• Dental Insurance
• Life and Disability Insurance
• 401K Plan
• Holiday Pay
• Get paid weekly
• 5 Day work week > Some Saturdays
• Fourth-Generation Family owned & operated
• Growth opportunities

Responsibilities

• The Service Manager is responsible for scheduling service work in the service department and for selling additional needed service to customers.
• Schedules service appointments. Obtains customer and equipment data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their equipment and the value of maintaining their equipment in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for "hours per customer repair order written."
• Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• High school diploma or GED
• Previous experience preferred
• Ability to read and comprehend instructions and information.
• General knowledge of vehicle mechanical operations.
• Excellent customer service skills and basic computer competencies
• Must perform duties and responsibilities in a safe manner
• Positive, friendly attitude, along with an eagerness to improve
• Professional personal appearance.
• Excellent oral and written communication skills.
• Must be authorized to work in the US
• Valid driver's license and clean driving record
• Willing to submit to pre-employment drug screen and background check
• Enjoy working in a dynamic environment

* Pay may vary based on experience

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.