Service Manager

Randstad USA; Pineville (NC); On-site; USD 110,000 - 120,000; Full time

Job summary

Randstad USA is seeking a Field Service Manager in Charlotte, NC to lead and mentor the field service technician team. You will own service operations, drive key KPIs, and foster a high-accountability culture across the team.

Responsibilities include guiding technicians, managing dispatches and PMs, and serving as the escalation point for complex machinery diagnoses (mechanical, hydraulic, electrical, PLC/controls, CNC). Read schematics and drawings to support maintenance and repairs.

Qualifications

• Leadership experience coaching and developing field technicians.
• Ability to read electrical schematics, hydraulic diagrams and mechanical drawings.
• Experience managing dispatching, PMs, warranty service, and emergency calls.

Responsibilities

• Lead and mentor field service technicians in Charlotte, NC.
• Own service operations, drive KPIs and accountability culture.
• Escalate complex machinery issues and provide technical guidance to the team.

Skills

Leadership

Team management

Scheduling

Technical guidance

Reading schematics

Industrial machinery

CNC equipment

PLC/controls

Diagnostics

Mentoring

Education

High School diploma

Tools

ERP/CRM platforms

Job description

Field Service Manager

Charlotte, NC | $110,000 – $120,000 | Urgent Hire

We are immediately hiring a Field Service Manager to lead and mentor our field service technician team in Charlotte, NC. Take full ownership of service operations, drive key performance metrics, and build a high-accountability culture.

Key Responsibilities & Qualifications

• Leadership: Coach, schedule, and hold field technicians accountable for productivity, safety, and clear communication.
• Technical Guidance: Act as the escalation point for complex industrial machinery diagnostics (mechanical, hydraulic, electrical, PLC/controls, and CNC equipment). Must read schematics and technical drawings.
• Service Operations & KPIs: Manage dispatching, PMs, and emergency calls. Track response times, utilization, first-time fix rates, and warranty costs using ERP/CRM platforms.

Key Qualifications

Leadership & Management Proven experience leading, developing, and holding field service technicians accountable. Leadership presence with the ability to earn the respect of both experienced senior technicians and developing junior technicians. Demonstrated ability to coach employees, address performance issues, resolve conflicts, and build a positive and accountable team culture. Comfortable making decisions and taking ownership of department results rather than simply reacting to daily service issues. Knowledge of industrial machinery troubleshooting, including mechanical, hydraulic, electrical, PLC/control, and automation systems. Experience diagnosing complex machine problems and providing technical guidance to field technicians. Experience with industrial machine tools, CNC equipment, material-handling equipment, or similar capital equipment may be considered when accompanied by service-management experience. Ability to read electrical schematics, hydraulic diagrams, mechanical drawings, and technical manuals. Experience managing field service scheduling, installations, preventive maintenance, warranty service, troubleshooting, and emergency service calls.

Essential Functions

• wearing steel toe shoes
• manager (5 years of experience is required)
• Leadership (5 years of experience is required)
• troubleshoot (5 years of experience is required)CNC (5 years of experience is required)
• hydraulic
• automation systems

Qualifications

• Years of experience: 5 years
• Experience level: Manager

Experience

• Manager
• 5 years

Education

• High School (required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

salary: $110,000 - $120,000 per year

shift: First

work hours: 7 AM - 4 PM

education: High School