Service Manager

Lithia & Driveway; Orlando (FL); On-site; USD 90,000 - 170,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Vehicle Purchase Discounts

Job summary

Land Rover Orlando, part of Lithia & Driveway, seeks an experienced Service Manager to lead our Service Department and deliver an exceptional ownership experience for every guest. The ideal candidate has Jaguar Land Rover Service Manager experience and a proven track record in luxury/highline service leadership.

Join us to elevate hospitality, accountability, and CSI across all touchpoints, while driving department performance and developing a high-caliber team in a premium brand environment.

Qualifications

• Proven Jaguar Land Rover Service Manager experience preferred.
• Experience leading a luxury/highline service operation.
• Strong CSI/customer satisfaction track record.

Responsibilities

• Lead, motivate, and develop a high-performing Service Department.
• Drive exceptional luxury customer experience from write-up to delivery.
• Monitor KPIs, productivity, profitability, and performance.
• Recruit, train, coach, and develop Service staff.
• Resolve customer concerns with professionalism while preserving brand integrity.

Skills

Leadership

Customer service

Team development

Communication

Problem-solving

CSI improvement

Education

High School graduate

Tools

Dealership management system

Job description

Dealership:L0389 Land Rover OrlandoA Rare Opportunity to Lead the Service ExperienceService Manager | Land Rover OrlandoAbove and Beyond The Land Rover ExperienceLand Rover Orlando is seeking an experienced Service Manager to lead our Service Department and deliver an exceptional ownership experience for every guest.This is an opportunity for a proven automotive service leader who understands that in the luxury automotive market, the customer experience is just as important as the service operation itself.We are specifically seeking a candidate with previous Jaguar Land Rover (JLR) Service Manager experience. Prior JLR experience is highly preferred. Candidates with extensive highline service leadership experience with Mercedes-Benz, BMW, or Porsche will also be considered.What You’ll DoLead, motivate, and develop a high-performing Service DepartmentDeliver an exceptional luxury customer experience from write-up through vehicle deliveryDrive CSI, customer satisfaction, retention, and service department performanceLead and develop Service Advisors, technicians, and support personnelEstablish a culture of accountability, professionalism, hospitality, and excellenceMonitor department KPIs, productivity, profitability, and overall performanceRecruit, train, coach, and develop Service Department personnelResolve customer concerns professionally while protecting the integrity of the Land Rover brandEnsure a consistent, elevated experience for every customerWhat We’re Looking ForProven Jaguar Land Rover Service Manager experience — strongly preferredPrevious dealership Service Manager experience in a luxury/highline environmentExtensive highline automotive service experience with Land Rover, Jaguar, Mercedes-Benz, BMW, or PorscheDemonstrated success achieving excellent CSI/customer satisfaction scoresStrong leadership and team-development skillsA genuine commitment to hospitality and delivering an exceptional customer experienceProven ability to lead a high-performing Service DepartmentStrong communication, organization, and problem-solving skillsAbility to recruit, develop, coach, and retain top Service Department talentStrong computer and dealership management system skillsValid driver’s license and acceptable driving recordWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsFor a more detailed view, visit: www.totalrewards.lithiadriveway.com.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.The Ideal CandidateThe ideal candidate isn't simply an experienced Service Manager — they know how to deliver the experience.You understand the expectations of luxury automotive customers and know how to create a Service Department culture where hospitality, communication, accountability, and exceptional CSI scores are part of the everyday standard.If you have JLR Service Manager experience and are ready to lead a premium Service Department at Land Rover Orlando, we want to hear from you.Join Land Rover Orlando and help us deliver an ownership experience that goes Above and Beyond.