Service Manager

L0389 Land Rover Orlando; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision

Paid Holidays & PTO

Short and Long-Term Disability

Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Land Rover Orlando, part of Lithia & Driveway, is seeking an experienced Service Manager to lead our Service Department and deliver an exceptional ownership experience for every guest. This role requires prior Jaguar Land Rover service leadership and a track record in luxury dealership operations.

The ideal candidate will drive CSI, lead Advisors and technicians, and cultivate a culture of hospitality, accountability, and excellence while monitoring KPIs and profitability.

Qualifications

• Proven Jaguar Land Rover Service Manager experience preferred.
• Luxury/highline dealership leadership experience required.
• Strong track record of achieving high CSI scores.
• Ability to lead and develop a high-performing service team.
• Excellent communication and organizational skills.

Responsibilities

• Lead and develop the Service Department to deliver an exceptional luxury ownership experience.
• Drive customer satisfaction, retention, and department performance metrics.
• Oversee Advisors, technicians, and service staff to ensure top service standards.
• Foster a hospitality-driven culture with accountability and professionalism.
• Monitor KPIs and profitability, and recruit/train department personnel.
• Resolve customer concerns while maintaining brand integrity.

Skills

Leadership

CSI Improvement

Customer Experience

Communication

Problem Solving

Team Development

Recruitment

Dealership Ops

Hospitality

Digital Tools

Education

High School diploma or equivalent

Tools

Dealership Management System

MS Office

Job description

Dealership: L0389 Land Rover Orlando A Rare Opportunity to Lead the Service Experience Service Manager | Land Rover Orlando

Above and Beyond The Land Rover Experience Land Rover Orlando is seeking an experienced Service Manager to lead our Service Department and deliver an exceptional ownership experience for every guest. This is an opportunity for a proven automotive service leader who understands that in the luxury automotive market, the customer experience is just as important as the service operation itself. We are specifically seeking a candidate with previous Jaguar Land Rover (JLR) Service Manager experience. Prior JLR experience is highly preferred.

Candidates with extensive highline service leadership experience with Mercedes-Benz, BMW, or Porsche will also be considered.

What You’ll Do

• Lead, motivate, and develop a high-performing Service Department
• Deliver an exceptional luxury customer experience from write-up through vehicle delivery
• Drive CSI, customer satisfaction, retention, and service department performance
• Lead and develop Service Advisors, technicians, and support personnel
• Establish a culture of accountability, professionalism, hospitality, and excellence
• Monitor department KPIs, productivity, profitability, and overall performance
• Recruit, train, coach, and develop Service Department personnel
• Resolve customer concerns professionally while protecting the integrity of the Land Rover brand
• Ensure a consistent, elevated experience for every customer

What We’re Looking For

• Proven Jaguar Land Rover Service Manager experience — strongly preferred
• Previous dealership Service Manager experience in a luxury/highline environment
• Extensive highline automotive service experience with Land Rover, Jaguar, Mercedes-Benz, BMW, or Porsche
• Demonstrated success achieving excellent CSI/customer satisfaction scores
• Strong leadership and team-development skills
• A genuine commitment to hospitality and delivering an exceptional customer experience
• Proven ability to lead a high-performing Service Department
• Strong communication, organization, and problem-solving skills
• Ability to recruit, develop, coach, and retain top Service Department talent
• Strong computer and dealership management system skills"
• Valid driver’s license and acceptable driving record

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

For a more detailed view, visit: www.totalrewards.lithiadriveway.com.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

The Ideal Candidate

The ideal candidate isn't simply an experienced Service Manager — they know how to deliver the experience. You understand the expectations of luxury automotive customers and know how to create a Service Department culture where hospitality, communication, accountability, and exceptional CSI scores are part of the everyday standard.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate.

With thousands of vehicles and hundreds of locations, the career possibilities are endless.