Service Manager

Sunstate Equipment Co., LLC; Odessa (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company cell phone, laptop and truck provided

Bonus Incentive

Work boot allowance

Free equipment rental

Unique 'My Holiday' benefit

Medical, dental, and vision insurance

401 Retirement Plan with company match

Job summary

Sunstate Equipment Co., LLC is seeking a skilled leader to manage shop and field service mechanics in Odessa, Texas. This role involves developing strategic plans, ensuring safety compliance, and guiding a team to optimize service performance.

Ideal candidates will have 2-5 years in management within the construction equipment rental industry, demonstrating strong leadership and communication skills. The company offers competitive benefits, including bonuses and medical insurance.

Qualifications

• Minimum 2 years’ experience leading others.
• 3-5 years of management level experience in shop/service management.
• Strong leadership and communication skills.

Responsibilities

• Manage shop and field service mechanics.
• Develop strategic and tactical plans.
• Ensure compliance with safety regulations.
• Conduct performance evaluations and coaching.

Skills

Leadership

Time Management

Communication

Safety Compliance

Organizational Skills

Job description

Sunstate Equipment Co.: Where Safety and People are Core Values. Hiring Immediately; Salary dependent on experience; PAID WEEKLY!

Sunstate's Advantages

• Company cell phone, laptop and truck provided
• Bonus Incentive on a quarterly basis and annual basis
• Work boot allowance
• Rent any of our equipment for FREE
• Unique "My Holiday" benefit lets you celebrate any holiday without using personal time!
• Medical, dental, and vision insurance eligibility after first full month of employment.
• 401 Retirement Plan with up to 6% company match after 90 days.

Position Responsibilities

• Manage the shop and field service mechanics, ensuring maintenance, repair, and availability of equipment as needed
• Develop both strategic and tactical plans to achieve established goals effectively
• Establish a partnership with Sales and Operations teams to coordinate realistic timelines to fulfill rental contract obligations to achieve success on commitments.
• Lead continuous improvement efforts across all service performance metrics
• Guide the team in meeting performance, productivity, and efficiency standards
• Establish clear responsibilities and streamlined processes for monitoring work and assessing outcomes
• Ensuring that all shop activities comply with relevant safety regulations and standards. This includes providing safety training to staff, implementing safety protocols, and maintaining a safe work environment
• Delegate and direct service tasks to technicians while monitoring progress
• Exhibit engaged leadership through behavioral coaching and mentorship
• Conduct interviews to identify and select top talent through assessment of candidates’ skills, experience, and alignment with operational requirements
• Conduct performance evaluations and provide immediate coaching and guidance for performance enhancement
• Oversee productivity and manage scheduling of team members to optimize efficiency, analyze metrics to identify improvement opportunities and recommend viable solutions
• Conduct audits of records to ensure accuracy and quality standards in equipment maintenance and repair including field service paperwork and work orders

Position Requirements

• Minimum 2 years’ experience leading others, either formally or informally
• 3-5 years of management level experience in shop and service management, within the construction equipment rental industry is preferred.
• Previous service/maintenance experience preferred
• Strong leadership, organizational, and time management skills, with the ability to work independently.
• Strong communication skills to include active listening and assimilating information; to facilitate clear leadership communication to motivate and guide others
• Consistently adhere to safety policies, procedures, and guidelines
• Demonstrate a strategic mindset in developing short-term and long-term plans to optimize results
• Safe working knowledge of shop tools and equipment
• Adaptability to thrive in a fast-paced, continuously improving environment within a growing company

Sunstate Equipment Co. is an Equal Opportunity Employer.

A Drug Free Workplace and Participates in E-Verify.