Service Lead

Sunstate; Mesa (AZ); On-site; USD 37,000 - 52,000; Full time

Job summary

The Sunstate Equipment Co. in Mesa, AZ is seeking a Service Lead to assist the Branch Manager with shop flow, service quality, and timely repair of the rental fleet.

You will prioritize repairs, supervise daily work, and ensure safety and documentation accuracy across the team. Responsibilities include coordinating priorities, training, advanced troubleshooting, and maintaining parts and tools to keep equipment ready for Rent.

Qualifications

• Possess mechanical knowledge of construction equipment.
• Ability to demonstrate basic computer and typing skills.
• Ability to read, write, and speak English; bilingual is a plus.

Responsibilities

• Collaborate to establish daily work priorities of shop and yard employees.
• Facilitate effective communication with shop via huddles, meetings, and one-on-one interactions.
• Assist with key decisions regarding all major equipment repairs, ensuring warranty or customer damage issues are addressed.
• Ensure adequate availability of essential shop supplies for seamless operations.
• Serve as a liaison between the shop and office, addressing equipment issues.
• Demonstrate and instruct advanced troubleshooting/diagnoses and repair techniques.

Skills

Mechanical knowledge

Computer & typing skills

English literacy

Job description

Sunstate Equipment Co.: Where Safety and People are Core Values!

We take care of our People and it shows!

Location & Branch Hours: Mesa, AZ 85204 - Monday-Friday, Branch Hours of Operation 6AM-5PM - (Morning Shift - 40 HR Work Week-Overtime determined by business needs)
Pay Range: $27.50 - $37.85+/HR; Dependent on experience.

Description: The Service Lead’s daily primary objective is to assist the Branch Manager and/or Service Manager with shop flow and service quality to ensure timely, accurate service and repair to the rental and delivery fleet. Prioritize and assign repairs of all “downed” equipment to ensure it is quickly brought back into service within company guidelines. The position also consists of performing regular preventative maintenance and major repairs approximately 75% of the time. Ensure that all mechanics properly and timely complete documentation, monitor part orders and expenses. Monitor and provide appropriate safety, process, and technical performance and training. Provide frequent feedback to service leadership on shop activities and individual performance.

Duties and Responsibilities:

• Collaborate to establish daily work priorities of shop and yard employees
• Facilitate effective communication with shop via huddles, meetings, and one-on-one interactions
• Assist with key decisions regarding all major equipment repairs, ensuring that any warranty or customer damage issues are promptly addressed and communicated to the Service and/or Branch Manager
• Ensure adequate availability of essential shop supplies for seamless operations
• Serve as a liaison between the shop and office, addressing equipment issues such as breakdowns, customer damage, etc.
• Demonstrate and instruct advanced troubleshooting /diagnoses and repair techniques for equipment
• Demonstrate and provide training on repairing gas and diesel engines, complex hydraulic systems, electrical systems, and drive trains to include manual and power shift transmissions on equipment and trucks
• Provide instruction in welding techniques including electric arc ‘stick’, gas welding and brazing
• Conduct thorough inspections, servicing, testing, and refueling equipment prior to tagging it “Ready to Rent”
• Ensure upkeep of all decals, safety warnings and company ID stickers
• Maintain accurate records documenting equipment maintenance and repair, including field service paperwork
• Utilize part books and requisition forms to accurately order parts as needed
• Maintain and ensure a safe working environment
• Maintain a clean and orderly shop environment, particularly in personal work areas, by returning tools to designated location, clearing benches, and sweeping or mopping the shop area at the end of each workday
• May assist with general yard person duties including customer assistance
• May assist with the washing and staging of equipment
• May deliver or pick-up equipment to or from job sites as needed
• Promptly report safety incidents/violations to Branch and/or Service Manager
• Maintain company vehicles in accordance with established standards
• May perform other duties as assigned

Qualifications/Requirements:

• Consistently adhere to safety policies, procedures, and guidelines
• Possess mechanical knowledge of construction equipment
• Ability to demonstrate basic computer and typing skills
• Ability to grasp and apply new information quickly
• Ability to focus on details and complete tasks with accuracy
• Ability to read, write, and speak English, bilingual is a plus
• Ability to grasp and apply new information quickly
• Full range of motion, agility, and strength to lift one's body into/out of large vehicles, trailers, equipment.
• Capable of normally lifting 25 lbs., frequently lifting 50 lbs., and occasionally lifting 90 lbs. with the assistance of mechanical aid or lift assistance
• Minimum age of 21 years required to drive Company vehicles, requires a valid driver license and ability to maintain a good driving record qualifying to safely drive a Company vehicle for work purposes

Why Choose Us?

At Sunstate, every employee is valued, respected, and fairly compensated. More importantly, every employee has a voice that deserves to be heard. We are working hard to challenge the typical ways of business and develop an environment where our employees feel safe, comfortable, and look forward to coming to work. No matter which location you visit, you can’t help but feel the close-knit work-family environment.

We have strategically and organically grown our company from within, promoting from the ground up and providing employees with opportunities to explore their different passions within our own walls. This culture allows our people to develop valuable, marketable skills they can use throughout their career. Plus, with benefits like Baby Bonding, My Holiday vacation time, and discounts on everything from movie tickets to cell phone bills, we’re constantly evolving our resources to provide our people with tools to make their lives easier!

Be YOU at Sunstate

At Sunstate Equipment, we are actively fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated. As a proud equal-opportunity employer, we wholeheartedly welcome candidates from diverse backgrounds and cultures. We recognize and celebrate the unique perspectives they bring, with the understanding that they are the fuel for the innovative ideas that drive the evolution of our industry.

Sunstate Equipment Co. is an Equal Opportunity Employer

A Drug Free Workplace and Participates in E-Verify

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.