Service Manager

Sunstate Equipment Co., LLC; Charleston (SC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Company cell phone

Laptop provided

Truck provided

Quarterly and annual bonus

Work boot allowance

Free equipment rental

Medical, dental, and vision insurance

401(k) retirement plan with company match

Job summary

Sunstate Equipment Co., LLC, located in Charleston, South Carolina, is hiring a leader for shop and field service teams. You will manage mechanics, develop strategic plans, and ensure compliance with safety regulations.

The ideal candidate has at least two years of leadership experience, preferably in the construction equipment rental industry. This role offers a comprehensive benefits package including insurance, a retirement plan, and equipment rental perks.

Qualifications

• Minimum two years of experience leading others.
• 3–5 years of management-level experience in shop and service management preferred.
• Strong leadership, organizational, and time-management skills.

Responsibilities

• Manage the shop and field service mechanics.
• Develop strategic and tactical plans to achieve established goals.
• Partner with Sales and Operations teams to coordinate contract timelines.

Skills

Leadership

Organizational skills

Time-management

Communication skills

Tools

Shop tools and equipment

Job description

Sunstate Equipment Co.: Where Safety and People are Core Values

Hiring Immediately. Salary dependent on experience. Paid weekly.

Benefits

• Company cell phone, laptop, and truck provided
• Bonus incentive on a quarterly and annual basis
• Work boot allowance
• Rent any of our equipment for free
• My Holiday benefit lets you celebrate any holiday without using personal time
• Medical, dental, and vision insurance eligibility after first full month of employment
• 401(k) retirement plan with up to 6% company match after 90 days

Position Responsibilities

• Manage the shop and field service mechanics, ensuring maintenance, repair, and availability of equipment as needed
• Develop strategic and tactical plans to achieve established goals effectively
• Partner with Sales and Operations teams to coordinate realistic timelines for rental contract commitments
• Lead continuous improvement efforts across all service performance metrics
• Guide the team in meeting performance, productivity, and efficiency standards
• Establish clear responsibilities and streamlined processes for monitoring work and assessing outcomes
• Ensure all shop activities comply with relevant safety regulations and standards, provide safety training, implement protocols, and maintain a safe environment
• Delegate and direct service tasks to technicians while monitoring progress
• Exhibit engaged leadership through behavioral coaching and mentorship
• Conduct interviews to identify and select top talent, assessing candidates’ skills, experience, and alignment with operational requirements
• Conduct performance evaluations and provide immediate coaching and guidance for performance enhancement
• Oversee productivity and manage scheduling of team members to optimize efficiency; analyze metrics to identify improvement opportunities and recommend viable solutions
• Audit records to ensure accuracy and quality standards in equipment maintenance and repair, including field service paperwork and work orders

Position Requirements

• Minimum two years of experience leading others, either formally or informally
• 3–5 years of management-level experience in shop and service management, within the construction equipment rental industry preferred
• Previous service/maintenance experience preferred
• Strong leadership, organizational, and time-management skills, with the ability to work independently
• Strong communication skills, including active listening and clear leadership communication to motivate and guide others
• Consistent adherence to safety policies, procedures, and guidelines
• Demonstrate a strategic mindset in developing short-term and long-term plans to optimize results
• Safe working knowledge of shop tools and equipment
• Adaptability to thrive in a fast-paced, continuously improving environment within a growing company

EEO Statement

Sunstate Equipment Co. is an Equal Opportunity Employer. A Drug Free Workplace and participates in E-Verify.