Senior Service Lead

Sunstate; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Uniforms provided and cleaned for free

Two weeks of vacation PTO in the first year

7 company-paid holidays and personal time

Job summary

Sunstate in Austin, Texas is seeking a Service Lead to manage shop flow and quality of service. The role involves assisting the Branch Manager to ensure timely equipment repair and service quality, while also performing preventative maintenance. Candidates should have mechanical skills and adhere to safety policies.

The position offers free uniforms, vacation time, and a supportive work environment, valuing employee development and well-being. Apply today if you’re ready to contribute to a family-like team at Sunstate.

Qualifications

• Minimum age of 21 years required to drive Company vehicles, valid driver license needed.
• Willingness to learn advanced troubleshooting for equipment and engines.
• Must adhere to safety policies and procedures consistently.

Responsibilities

• Assist in shop flow and service quality, ensuring timely service.
• Prioritize repairs for downed equipment.
• Conduct thorough inspections and testing of equipment.

Skills

Mechanical knowledge of construction equipment

Ability to demonstrate basic computer and typing skills

Ability to grasp and apply new information quickly

Ability to focus on details and complete tasks with accuracy

Read, write, and speak English

Full range of motion, agility and strength

Job description

Austin 16436 N Interstate Hwy 35 Austin, TX 78728, USA

Description

Sunstate Equipment Co.: Where Safety and People are Core Values!

We take care of our People and it shows!

Hiring Immediately, Pay Dependent on Experience, PAID WEEKLY!

Typical Schedule: Monday – Friday 7:00 AM to 5:00PM (Overtime Eligible)

Pay Range: Dependent on Experience, and discretionary quarterly branch performance bonus

Location:16436 N Interstate Hwy 35 Austin, TX 78728

• Uniforms Provided AND cleaned for FREE
• Rent ANY of our equipment for FREE
• FREE Prescription Safety Glasses
• Unique Vacation Overtime Averaging benefit that pays you overtime while you’re on vacation!
• As a Sunstate employee you can rent equipment for free!
• 7 Company paid holidays, 2 half day, + "My Holiday", paid day off annually to observe a holiday of your choice
• Two weeks of vacation PTO in your first year + sick leave and personal time after 90 days.

The Service Lead’s daily primary objective is to assist the Branch Manager and/or Service Manager with shop flow and service quality to ensure timely, accurate service and repair to the rental and delivery fleet. Prioritize and assign repairs of all “downed” equipment to ensure it is quickly brought back into service within company guidelines. The position also consists of performing regular preventative maintenance and major repairs approximately 75% of the time. Ensure that all mechanics properly and timely complete documentation, monitor part orders and expenses. Monitor and provide appropriate safety, process, and technical performance and training. Provide frequent feedback to service leadership on shop activities and individual performance.

Duties and Responsibilities

• Collaborate to establish daily work priorities of shop and yard employees.
• Facilitate effective communication with shop via huddles, meetings, and one-on-one interactions.
• Assist with key decisions regarding all major equipment repairs, ensuring that any warranty or customer damage issues are promptly addressed and communicated to the Service and/or Branch Manager.
• Ensure adequate availability of essential shop supplies, and utilize part books and requisition forms to accurately order parts seamless operations.
• Serve as a liaison between the shop and office, addressing equipment issues such as breakdowns, customer damage, etc.
• Demonstrate and instruct advanced troubleshooting /diagnoses and repair techniques for equipment.
• Demonstrate and provide training on repairing gas and diesel engines, complex hydraulic systems, electrical systems, and drive trains to include manual and power shift transmissions on equipment and trucks.
• Provide instruction in welding techniques including electric arc ‘stick’, gas welding, and brazing.
• Conduct thorough inspections, servicing, testing, and refueling equipment prior to tagging it “Ready to Rent”.
• Ensure upkeep of all decals, safety warnings and company ID stickers.
• Maintain accurate records documenting equipment maintenance and repair, including field service paperwork.
• Prioritize safety while maintaining a clean and orderly shop environment, particularly in personal work areas, by returning tools to designated location, clearing benches, and sweeping or mopping the shop area at the end of each workday.
• May assist with equipment support yard duties including customer assistance, and occasionally washing or staging equipment.
• May deliver or pick-up equipment to or from job sites as needed.
• Promptly report safety incidents/violations to Branch and/or Service Manager
• Maintain company vehicles in accordance with established standards

Required Skills & Experience

• Consistently adhere to safety policies, procedures, and guidelines
• Possess mechanical knowledge of construction equipment
• Ability to demonstrate basic computer and typing skills
• Ability to grasp and apply new information quickly
• Ability to focus on details and complete tasks with accuracy
• Ability to read, write, and speak English, bilingual is a plus
• Full range of motion, agility, and strength to lift one's body into/out of large vehicles, trailers, equipment.
• Capable of normally lifting 25 lbs., frequently lifting 50 lbs., and occasionally lifting 90 lbs. with the assistance of mechanical aid or lift assistance
• Minimum age of 21 years required to drive Company vehicles, requires a valid driver license and ability to maintain a good driving record qualifying to safely drive a Company vehicle for work purposes

Why Choose Us?

At Sunstate, every employee is valued, respected, and fairly compensated. More importantly, every employee has a voice that deserves to be heard. We are working hard to challenge the typical ways of business and develop an environment where our employees feel safe, comfortable, and look forward to coming to work. No matter which location you visit, you can’t help but feel the close‑kind work‑family environment.

We have strategically and organically grown our company from within, promoting from the ground up and providing employees with opportunities to explore their different passions within our own walls. This culture allows our people to develop valuable, marketable skills they can use throughout their career. Plus, with benefits like Baby Bonding, My Holiday vacation time, and discounts on everything from movie tickets to cell phone bills, we’re constantly evolving our resources to provide our people with tools to make their lives easier!

Be YOU at Sunstate

At Sunstate Equipment, we are actively fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated. As a proud equal‑opportunity employer, we wholeheartedly welcome candidates from diverse backgrounds and cultures. We recognize and celebrate the unique perspectives they bring, with the understanding that they are the fuel for the innovative ideas that drive the evolution of our industry.

Sunstate Equipment Co. is an Equal Opportunity Employer

A Drug Free Workplace and Participates in E-Verify

#GULF

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.