Service Manager

W3Global; Leyden (MA); On-site; USD 85,000 - 120,000; Full time

Job summary

W3Global seeks a Service Manager for a full-time, on-site role based in Greenfield, MA. You will oversee the service department’s daily operations, lead service advisors and technicians, coordinate repair schedules, and ensure high-quality work on customer vehicles.

You will monitor workflow, approve estimates, manage parts and inventory, and resolve complex service issues while ensuring compliance with warranty policies and safety standards.

Qualifications

• Experience in automotive service management or a similar leadership role in a service department.
• Strong customer service and communication skills, with the ability to explain technical issues in clear, accessible language.
• Proven skills in team leadership, staff scheduling, and performance management.
• Ability to manage budgets, interpret service metrics, and use dealership or service management software.
• Knowledge of automotive repair processes, maintenance schedules, and warranty policies.
• Strong organizational and problem-solving abilities, with attention to safety and quality standards.
• High school diploma or equivalent required; additional technical or business education is beneficial.
• Valid driver's license and ability to operate a range of vehicles safely.

Responsibilities

• Oversee daily operations of the service department.
• Coordinate repair and maintenance schedules and ensure timely, high-quality work.
• Manage service advisors and technicians and monitor workflow.
• Approve estimates, manage parts and service inventory, and resolve complex service issues.
• Communicate with customers about needs, costs, and timelines.
• Support warranty and policy compliance and track key performance metrics.
• Train team members and enforce safety standards.
• Collaborate with other departments to improve processes and service offerings.

Skills

Service management

Leadership

Customer service

Team scheduling

Budget management

Warranty policies

Communication

Safety standards

Process improvement

Education

High school diploma

Technical or business education

Tools

Dealership software

Service management software

Job description

Job Description

The Service Manager is a full-time, on-site role based at Greenfield, MA. This role oversees daily operations of the service department, including managing service advisors and technicians, coordinating repair and maintenance schedules, and ensuring timely, high-quality work on customer vehicles. The Service Manager monitors workflow, approves estimates, manages parts and service inventory, and helps resolve complex service issues. They communicate with customers about service needs, costs, and timelines, support warranty and policy compliance, and track key performance metrics such as productivity, customer satisfaction, and revenue. The role also involves training team members, enforcing safety standards, and collaborating with other departments to improve processes and service offerings.

Qualifications

• Experience in automotive service management or a similar leadership role in a service department.
• Strong customer service and communication skills, with the ability to explain technical issues in clear, accessible language.
• Proven skills in team leadership, staff scheduling, and performance management.
• Ability to manage budgets, interpret service metrics, and use dealership or service management software.
• Knowledge of automotive repair processes, maintenance schedules, and warranty policies.
• Strong organizational and problem-solving abilities, with attention to safety and quality standards.
• High school diploma or equivalent required; additional technical or business education is beneficial.
• Valid driver's license and ability to operate a range of vehicles safely.