Service Manager

Lou Sobh Auto Group; Newnan (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

Lou Sobh Auto Group is seeking an experienced Service Manager to lead the dealership's service department. You will oversee advisors and technicians, hire and train staff, and ensure high customer satisfaction through effective CSI practices.

Key duties include managing WIP reports, warranty claims, and cross-department collaboration with Parts and Sales. Strong leadership and dealership experience are required.

Qualifications

• Proven ability to lead, motivate, and manage service department personnel.
• Strong technical automotive knowledge and dealership experience.
• Experience with WIP reporting and warranty administration.
• Familiarity with CSI programs and customer retention strategies.
• Excellent communication and problem solving skills.

Responsibilities

• Oversee service department operations to ensure prompt, courteous service.
• Manage, hire, train, and develop Service Advisors and technicians.
• Analyze CSI results and implement retention strategies.
• Prepare weekly service department reports using Excel/Word.
• Collaborate with Parts and Sales to ensure smooth operations.
• Monitor productivity, labor sales, and departmental profitability.
• Maintain WIP reports and warranty claim submissions.
• Provide concierge support for owner inquiries and maintain CSI scores.

Skills

Leadership

Customer service

WIP reporting

Warranty administration

CSI programs

Excel reporting

Staff development

Communication

Tools

Excel

Word

Dealertrack

Xtime

Job description

Responsibilities

• Ensure customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hires
• Train, mentor, and develop Service Advisors to ensure exceptional customer service and departmental performance
• Distribute work between technicians
• Prioritize required services
• Maintain an efficient, well-run, and profitable service department
• Monitor and manage shop productivity, efficiency, labor sales, and departmental profitability
• Review and maintain accurate Work In Process (WIP) reports
• Oversee and ensure timely and accurate warranty claim submissions
• Ensure customers have a positive dealership experience
• Maintain manufacturer Customer Satisfaction Index (CSI) scores at or above established monthly goals
• Analyze CSI results and implement processes to improve customer satisfaction and retention
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
• Spend quality time building relationships with customers
• Prepare and present weekly service department reports using Microsoft Excel and Microsoft Word
• Work closely with Parts and Sales departments to ensure operational success and customer satisfaction

Requirements

• Previous automotive Service Manager experience required
• Strong technical automotive knowledge
• Demonstrated ability to lead, motivate, and manage service department personnel
• Proven ability to train and develop Service Advisors and technicians
• Knowledge and experience with Work In Process (WIP) reporting
• Experience with warranty administration and warranty claim submissions
• Understanding of CSI programs and customer retention strategies
• Organized, detail-oriented, and customer-focused personality
• Excellent communication and problem-solving skills
• Proficiency in Microsoft Excel and Microsoft Word for reporting and departmental analysis
• Dealership experience required
• Experience with Dealertrack and Xtime is a plus

What We Offer

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off
• Paid Company Holidays
• Paid Training
• Work-Life Balance
• Ongoing Professional Development
• Employee Discounts
• Family-Friendly and Inclusive Team Culture
• Career Growth and Internal Promotions
• Custom and Competitive Wage Plan