Service Manager

Whaling City Ford; New London (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Whaling City Auto Group is seeking a Service Manager to lead our service department and enhance customer satisfaction in New London, CT. The role focuses on managing service operations, fostering strong customer relationships, and achieving department goals.

You will guide service team members, monitor performance, and contribute to annual plans and budgets while staying current on new features and products to promote growth.

Qualifications

• Minimum 3 years of experience as a service manager.
• Strong focus on providing excellent customer service.
• Clean driving record and valid driver’s license.

Responsibilities

• Assist customers in servicing, repair work, and explain each service needed.
• Understand customer needs and match to service options.
• Explain services performed and keep the customer informed during the process.
• Stay updated on new products, features, and training.
• Maintain a service follow-up system to drive repeat and referral business.

Skills

Customer service

Leadership

Communication

Education

High school diploma or higher

Job description

Job Summary: We are looking for a Service Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features.

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed
• Understand customer; match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

• A minimum of 3 years of experience as a service manager
• Strong focus on providing excellent customer service
• High school diploma or higher education
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.