SERVICE MANAGER

Riverton Acura; Murray (UT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Savings program

Employee discounts

Job summary

Riverton Acura in Murray, Utah is seeking a Service Manager to lead from the front and run the service department with high standards and accountability.

You'll coach advisors and technicians, own departmental KPIs, manage workflow and dispatch, and partner with Parts and Sales to drive fixed ops performance, while ensuring Acura standards are met.

Qualifications

• Experience leading a dealership service department.
• Proven ability to coach and motivate a team.
• Experience as a Service Advisor or Assistant Service Manager preferred.
• Working knowledge of Dealertrack DMS preferred.
• Strong communication and customer service skills.
• Ability to thrive in a fast-paced, high-accountability environment.
• ACURA or import brand experience a plus, but not required.

Responsibilities

• Lead, coach, and hold the service team accountable—advisors, technicians, and support staff
• Build a culture of hard work, teamwork, and customer-first service
• Own department KPIs: hours per RO, effective labor rate, fixed absorption, CSI, and technician efficiency
• Manage day-to-day workflow, scheduling, and dispatch to keep the shop running efficiently
• Recruit, train, and develop advisors and technicians
• Handle customer escalations professionally and with a solutions mindset
• Manage service operations through Dealertrack DMS
• Partner with Parts and Sales leadership to support overall fixed ops performance
• Ensure compliance with Acura/AHM service standards and warranty procedures

Skills

Leadership

Team management

Communication

Customer service

Problem solving

Work ethic

Tools

Dealertrack DMS

Job description

Service Manager — Riverton Acura

Location: Murray, Utah Department: Service Employment Type: Full-Time Compensation: Competitive, based on experience

About Us

Riverton Acura is growing, and we're looking for a Service Manager who leads from the front. This is a chance to build and run a service department the right way — with a strong team, high standards, and real accountability. If you're currently a Service Advisor or Assistant Service Manager ready to step into the top seat, we want to hear from you.

What You'll Do

• Lead, coach, and hold the service team accountable — advisors, technicians, and support staff
• Build a culture of hard work, teamwork, and customer-first service
• Own department KPIs: CP hours per RO, effective labor rate, fixed absorption, CSI, and technician efficiency
• Manage day-to-day workflow, scheduling, and dispatch to keep the shop running efficiently
• Recruit, train, and develop advisors and technicians; build a bench for future growth
• Handle customer escalations with professionalism and a solutions mindset
• Manage service operations through Dealertrack DMS
• Partner with Parts and Sales leadership to support overall fixed ops performance
• Ensure compliance with Acura/AHM service standards and warranty procedures

What We're Looking For

• Proven leadership ability — someone who can build, motivate, and hold a team accountable
• Strong work ethic and a hands-on, lead-by-example approach
• Experience as a Service Advisor or Assistant Service Manager; dealership service department background required
• Working knowledge of Dealertrack DMS preferred
• Solid understanding of service department KPIs and how to drive them
• Excellent communication and customer service skills
• Ability to thrive in a fast-paced, high-accountability environment
• Acura or import brand experience a plus, but not required

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Christmas savings match program
• Employee purchase/service/parts/vehicle savings

Riverton Acura is an equal opportunity employer.