Service Manager

Morristown Nissan; Morristown (TN); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Employee discounts

Job summary

Morristown Nissan is seeking a Service Manager to oversee daily shop operations, manage RO flow, and ensure efficient vehicle repairs. You will lead a team of service advisors and technicians while focusing on safety, compliance, and customer satisfaction.

The role requires 1–3+ years in an automotive dealership, working knowledge of DMS systems and Xtime, and a proven ability to drive profitability and service quality in a fast-paced environment.

Qualifications

• Experience in automotive dealership settings with 1–3+ years in a supervisory role.
• Strong knowledge of automotive repair processes and service procedures.
• Proficiency with dealer management systems (DMS) and scheduling tools like Xtime.

Responsibilities

• Manage daily shop workflow, including scheduling, RO flow, and keeping equipment in good condition.
• Drive customer satisfaction by handling complaints professionally and ensuring timely repairs.
• Lead, train, and mentor service advisors and technicians.
• Meet or exceed profitability, labor sales, and service volume goals.
• Ensure compliance with Nissan warranty policies and recall campaigns.
• Enforce OSHA safety rules and maintain a clean, organized shop.

Skills

Operational management

Customer service

Team leadership

Communication

Conflict resolution

Education

Experience in automotive dealership

Tools

DMS

Xtime scheduling

Job description

Key Responsibilities

• Operational Management: Manage daily shop workflow, including scheduling, repair order (RO) flow, and maintaining equipment.
• Customer Satisfaction: Ensure high CSI scores by handling customer complaints professionally and ensuring timely vehicle repairs.
• Team Leadership: Hire, train, motivate, and mentor service advisors and technicians.
• Financial Performance: Meet or exceed departmental goals for profitability, labor sales, and service volume.
• Manufacturer Compliance: Adhere to Nissan warranty policies, procedures, and recall campaigns.
• Safety and Standards: Enforce safety regulations (OSHA) and maintain a clean, organized shop.

Requirements

• Experience: Proven experience as a Service Manager or Assistant Manager, preferably 1-3 + years in an automotive dealership.
• Technical Knowledge: Strong understanding of automotive repair, diagnostics, and service procedures.
• Software Proficiency: Familiarity with dealer management systems (DMS), and scheduling tools like Xtime.
• Leadership Skills: Excellent communication, conflict resolution, and motivational skills.

Compensation and Benefits

• Salary: Positions often offer competitive compensation, with some specialized listings ranging from $80,000 to $120,000+ per year, depending on experience and performance.
• Benefits: Includes health insurance, 401(k), paid time off, and employee discounts on products and services.