Automotive Service Manager

michaeljordannissan; Durham (NC); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Eye care

Life insurance

401(k) plan

Employee pricing

Job summary

Michael Jordan Nissan in Durham, NC is seeking a full-time Automotive Service Manager to lead the service department and drive revenue growth while maintaining daily excellence. You will manage day-to-day operations, delegate technician work, and optimize schedules to maximize shop efficiency, ensuring compliance with Nissan warranty policies and safety standards.

You will monitor monthly metrics related to parts and labor, hit monthly targets, and work on improving customer satisfaction by

Qualifications

• 2+ years of experience as an automotive service manager (5 years is preferred).
• Working knowledge of dealership management software, such as CDK Global.
• Familiarity with or ability to learn OEM standards, repair procedures, and diagnostic tools.

Responsibilities

• Oversee day-to-day service center operations and develop effective strategies.
• Meet monthly targets and drive revenue growth while maintaining quality.
• Delegate work to technicians and optimize shop schedules for efficiency.
• Ensure compliance with Nissan warranty policies, safety regulations and training requirements.
• Monitor monthly metrics for parts and labor sales and drive customer satisfaction.

Skills

Automotive service management

Leadership

Warranty procedures knowledge

Tools

CDK Global

Job description

Take the next step in your leadership career and complete impactful work by joining Michael Jordan Nissan as a full-time Automotive Service Manager!

We're looking for a strategic problem-solver who can maintain daily excellence while driving revenue growth for our Durham, NC business. Depending on experience and performance, you can earn $90,000 - $125,000/year.

We also offer generous benefits, such as:

• Health insurance
• Dental coverage
• Eye care
• Life insurance
• 401(k) plan
• Employee pricing

If this sounds like the right position for you, keep reading.

CRITERIA:

• 2+ years of experience as an automotive service manager (5 years is preferred)
• Working knowledge of dealership management software, such as CDK Global
• Familiarity with or ability to learn OEM standards, repair procedures, and diagnostic tools

Preference is given to candidates with ASE certifications or brand-specific Nissan training, but these are not requirements.

YOUR GOALS AS OUR AUTOMOTIVE SERVICE MANAGER:

This role manages the day-to-day operations at our service center and develops effective new strategies for hitting monthly targets. We're looking for a results-focused leader who can ensure short- and long-term excellence while enforcing brand standards. You'll support daily productivity by delegating work to technicians and strategically creating schedules for optimizing shop efficiency. As they work on the vehicles, you'll make sure all activities comply with Nissan warranty policies, dealership safety regulations, and technical training requirements.

One of your core goals is to ensure the department meets sales, performance, and customer satisfaction targets. You'll monitor monthly metrics, track parts and labor sales, and uncover new opportunities for growing revenue. You'll also support customer retention by ensuring high customer service scores and working directly with vehicle owners to resolve any issues or complaints.

ABOUT US:

Welcome to Michael Jordan Nissan! We're a premier car sales and service dealership in Durham, NC. Our team takes pride in offering an incredible lineup of new and pre-owned Nissan models and top-notch service and parts. We believe in supporting our employees with comprehensive benefits, exclusive employee pricing, and a great work environment. Our staff values the strong work-life balance we promote, making us a great place to develop your career while maintaining personal well-being. Join us and become part of a friendly, knowledgeable team dedicated to excellence!

Must have the ability to pass a background check.