Service Manager

Danbury P, LLC dba Porsche Danbury; Danbury (CT); On-site; USD 70,000 - 100,000; Full time

Job summary

Georgica Auto Holdings in Connecticut is seeking a seasoned Service Department Manager to oversee all service operations, lead technicians, and drive exceptional customer satisfaction. You will set policies, manage budgets, monitor metrics, and collaborate across departments to ensure efficient workflows and a commitment to safety and quality.

Responsibilities include staffing, budgeting, process optimization, and continuous improvement to deliver top-tier vehicle service experiences for our

Qualifications

• Minimum of 5 years of experience in automotive service management.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficiency in automotive diagnostic tools and repair procedures.
• Solid understanding of automotive parts and inventory management.
• Valid driver's license and a clean driving record.
• ASE certifications preferred.
• High school diploma or equivalent; associate's or bachelor's degree in automotive technology or business administration is a plus.

Responsibilities

• Manage and supervise service technicians, including scheduling, performance reviews, and training.
• Develop and implement service department policies and procedures to optimize efficiency and profitability.
• Monitor service department performance metrics, including customer satisfaction, repair times, and revenue, and implement improvements as needed.
• Address customer concerns and resolve complaints effectively and professionally.
• Ensure compliance with all safety regulations and company policies.
• Order and maintain inventory of parts and supplies for the service department.
• Prepare and manage the service department budget.
• Collaborate with other departments, such as sales and parts, to ensure seamless operations.
• Stay up-to-date with industry trends, new technologies, and recall information.
• Conduct quality control checks on repairs and maintenance services.

Skills

Leadership

Customer service

Communication

Data analysis

Inventory management

Education

High school diploma or equivalent

Associate's or Bachelor's degree in automotive technology or business administration

Tools

Automotive diagnostic tools

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Responsible for overseeing all aspects of the service department operations, ensuring high customer satisfaction and efficient workflow for Georgica Auto Holdings.

Job Responsibilities:

• Manage and supervise service technicians, including scheduling, performance reviews, and training.
• Develop and implement service department policies and procedures to optimize efficiency and profitability.
• Monitor service department performance metrics, including customer satisfaction, repair times, and revenue, and implement improvements as needed.
• Address customer concerns and resolve complaints effectively and professionally.
• Ensure compliance with all safety regulations and company policies.
• Order and maintain inventory of parts and supplies for the service department.
• Prepare and manage the service department budget.
• Collaborate with other departments, such as sales and parts, to ensure seamless operations.
• Stay up-to-date with industry trends, new technologies, and recall information.
• Conduct quality control checks on repairs and maintenance services.

Job Qualifications:

• Minimum of 5 years of experience in automotive service management.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficiency in automotive diagnostic tools and repair procedures.
• Solid understanding of automotive parts and inventory management.
• Ability to analyze data and make informed decisions to improve service operations.Valid driver's license and a clean driving record.
• ASE certifications preferred.
• High school diploma or equivalent; associate's or bachelor's degree in automotive technology or business administration is a plus.

At Georgica Auto Holdings, we are committed to excellence in automotive retail and service, guided by integrity, accountability, and respect. As a group of dealerships serving our communities, we recognize that our success is built not only on the vehicles we sell or service, but on the trust we earn every day. Our organization brings together experienced professionals across sales, service, finance, parts, and administration, working collaboratively to deliver a seamless and transparent customer experience. We believe that true success is achieved through teamwork; when individuals support one another, share knowledge, and uphold common standards of professionalism. Ethical conduct is the foundation of our business. We hold ourselves to the highest standards of honesty, fairness, and moral responsibility in every interaction — with our customers, colleagues, partners, and the communities we serve. We believe that long-term relationships are built on transparency and respect, and we expect every member of our team to always act with integrity. We are dedicated to fostering a workplace culture grounded in: Collaboration – Working together across departments and locations to achieve shared goals Integrity – Doing what is right, even when no one is watching Accountability – Taking ownership of our responsibilities and outcomes Respect – Valuing our colleagues, customers, and community At Georgica Auto Holdings, we are proud of the reputation we continue to build — one based on trust, professionalism, and principled leadership. We seek individuals who share our commitment to ethical excellence and who are motivated to contribute to a culture where character matters as much as performance.