Service Manager

VALCOURT EXTERIOR BUILDING SERVICES OF NEW JERSEY L C; Millstone Township (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

VALCOURT EXTERIOR BUILDING SERVICES OF NEW JERSEY L C is seeking a Service Manager to oversee small service projects, supervise the service team, and ensure exceptional client experiences. You will coordinate emergency repairs, leaks, and maintenance while upholding safety, quality, and profitability standards.

The role emphasizes leadership, strong communication, and the ability to juggle multiple small projects with a customer-first approach.

Qualifications

• Strong communication, organization, and customer service skills.
• Ability to manage multiple service projects at the same time.
• Focus on safety, quality, and problem-solving.

Responsibilities

• Lead and support the service team with a customer-focused culture.
• Oversee daily service operations, including emergency repairs and small projects.
• Monitor job costing, budgets, invoicing, and profitability.

Skills

Communication

Organization

Customer service

Leadership

Problem solving

Job description

The Service Manager is responsible for overseeing small service projects, including emergency repairs, leak investigations, maintenance work, and other small-scale scopes. This role will manage the service team, ensure a strong client experience, and maintain high standards for safety, quality, and profitability.Key Responsibilities:Leadership & Client ServiceLead and support the service team while maintaining a positive, customer-focused culture.Build strong client relationships through clear communication and responsiveness.Ensure client concerns and service needs are handled quickly and professionally.OperationsManage daily service operations, including emergency repairs, leak investigations, and small projects.Coordinate scheduling, manpower, materials, and job progress.Ensure work is completed safely, on time, within budget, and to company standards.Financial & AdministrativeMonitor job costing, budgets, and profitability.Support accurate invoicing, billing, and collections.Review service performance and identify opportunities for improvementQualifications:5+ years of construction, roofing, building services, or related experience.Previous supervisory or management experience preferred.Strong communication, organization, and customer service skills.Ability to manage multiple service projects at the same time.Strong focus on safety, quality, and problem-solving.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.