Service Manager (73842)

Valcourt Group; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

Valcourt Group is seeking a Service Manager to oversee small service projects, including emergency repairs, leak investigations, maintenance work, and other small-scale scopes.

You will lead the service team to ensure a strong client experience while maintaining high standards for safety, quality and profitability. Manage daily operations and coordinate scheduling, manpower, materials, and progress while controlling costs and ensuring timely execution.

Qualifications

• 5+ years in construction, roofing, building services, or related fields.
• Previous supervisory or management experience preferred.
• Strong communication, organization and customer service skills.
• Ability to manage multiple service projects concurrently.
• Strong focus on safety, quality and problem solving.

Responsibilities

• Lead and support the service team while maintaining a positive, customer-focused culture.
• Build strong client relationships through clear communication and responsiveness.
• Manage daily service operations, including emergency repairs, leak investigations, and small projects.
• Coordinate scheduling, manpower, materials, and job progress.
• Ensure work is completed safely, on time, within budget, and to company standards.
• Monitor job costing, budgets, and profitability; support invoicing and collections.

Skills

Construction experience

Communication

Organization

Customer service

Project management

Safety awareness

Quality focus

Problem solving

Job description

The Service Manager is responsible for overseeing small service projects, including emergency repairs, leak investigations, maintenance work, and other small-scale scopes. This role will manage the service team, ensure a strong client experience, and maintain high standards for safety, quality, and profitability.

Key Responsibilities

Leadership & Client Service

• Lead and support the service team while maintaining a positive, customer-focused culture.
• Build strong client relationships through clear communication and responsiveness.
• Ensure client concerns and service needs are handled quickly and professionally.

Operations

• Manage daily service operations, including emergency repairs, leak investigations, and small projects.
• Coordinate scheduling, manpower, materials, and job progress.
• Ensure work is completed safely, on time, within budget, and to company standards.

Financial & Administrative

• Monitor job costing, budgets, and profitability.
• Support accurate invoicing, billing, and collections.

Review service performance and identify opportunities for improvement

Qualifications

• 5+ years of construction, roofing, building services, or related experience.
• Previous supervisory or management experience preferred.
• Strong communication, organization, and customer service skills.
• Ability to manage multiple service projects at the same time.
• Strong focus on safety, quality, and problem-solving.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.