Service Manager

JobsTrackR; Los Angeles (CA); Hybrid; USD 60,000 - 74,000; Full time

Benefits offered by this job

Van & fuel card

25 days holiday

Pension

Life assurance

Health Cash Back

Employee Assistance Programme

Eye tests & glasses

Cycle to work

Job summary

JobsTrackR in Crewe, Cheshire, is seeking an experienced Service Manager to lead the Repairs and Maintenance team in delivering a high-quality responsive repairs service within a hybrid working model.

You will manage an area-based team, apply up-to-date trade knowledge, oversee sub-contractors, and drive performance using repairs management systems while ensuring safety and customer focus.

Qualifications

• Hands-on trade experience with NVQ Level 3 or equivalent.
• Experience in managing operational teams and performance.
• Up-to-date knowledge of building construction and safety legislation.
• Experience delivering a customer-focused repair service.
• Knowledge of sub-contractor management and MIS usage.

Responsibilities

• Lead and develop an operational repairs team to deliver a customer-focused service.
• Apply knowledge of building construction, maintenance and safety legislation.
• Manage and performance-manage operatives to high standards.
• Oversee sub-contractor management and delivery.
• Use repairs management systems to monitor performance and drive improvements.
• Stay ahead of housing sector best practice and legislation.

Skills

Trade experience

People management

Sub-contractor management

Construction knowledge

Safety legislation knowledge

Communication skills

Education

NVQ Level 3

Tools

Repairs management systems

Job description

Service Manager – Repairs & Maintenance
Salary: £50,000 per annum van and fuel card
Location: Crewe, Cheshire
Hours: Full-time, 40 hours per week (8am–7pm, Monday–Friday, plus Saturday mornings on a rota)
Contract: Permanent Hybrid/ Agile working (office, on-site and home)

The Role

An exciting opportunity has arisen for an experienced Service Manager to join the Repairs and Maintenance team of a leading housing provider in Crewe.
You will manage and support an area-based operational team in the delivery of a high-quality Responsive Repairs service. Working within a hybrid model that blends office, on-site and home working, you'll have the autonomy to lead your team while keeping service quality at the heart of everything you do.

What You'll Be Doing

• Leading, managing and developing an operational repairs team to deliver an excellent, customer-focused responsive repairs service
• Applying up-to-date knowledge of building construction, maintenance, repairs and safety legislation
• Managing and performance managing operatives to achieve the highest standards
• Overseeing sub-contractor management and delivery
• Using repairs management information systems to monitor performance and drive service improvement
• Staying ahead of housing sector best practice and relevant legislation

What We're Looking For

Essential:

• Hands-on trade experience, supported by relevant NVQ or City & Guilds qualifications
• Proven experience of managing, leading and developing operational teams
• Up-to-date knowledge of building construction, social housing repairs and safety legislation
• Knowledge and experience of sub-contractor management
• Experience of successfully delivering an excellent customer-focused repair service
• Experience of repairs management information systems
• Excellent oral and written communication skills
• Strong people management and performance management ability

Essential Qualifications:

• Relevant Technical qualification – Trade NVQ Level 3 (or equivalent)

Desirable:

• Experience of working as part of a management team delivering front-line services
• Excellent organisational and time management skills
• Site Management Safety (SMSTS) or IOSH

What You'll Get

• £50,400 per annum plus van and fuel card
• 25 days' holiday plus bank holidays, with the option to buy additional days and extra days awarded with length of service
• Competitive workplace pension scheme with matched contributions
• Life assurance – three times salary
• Health Cash Back Plan covering dental, optical and a range of other treatments
• Confidential Employee Assistance Programme, including counselling, stress helpline and advice on tax, fitness and childcare
• Free eye tests and £55 towards glasses for VDU users
• Lifestyle benefits portal – discounted gym membership, dining out, cinema, family days out, holidays and airport parking
• Salary Extras discounts app – save on groceries, fashion, travel, entertainment and more
• "Thank You" award scheme, with recognition payments of up to £350 for outstanding work
• Payment of one professional body subscription per year, where relevant to your role
• Menopause support through a dedicated health plan
• Training and e-learning courses to support your growth and development
• Financial support to study relevant professional qualifications
• Cycle to Work scheme with savings of 30–40%
• Season ticket travel loan
• £100 annual allowance for personal learning – any topic of your choice
• Car lease scheme with tax and NI savings