Service Manager

Descriptionabout Us The Guinness Partnership; United States; Hybrid; USD 50,000 - 79,000; Full time

Benefits offered by this job

Holidays 25–27 days + 5 days optional

Pension scheme with employer match

Benefits portal

Performance bonus

Job summary

The Guinness Partnership is seeking an experienced Service Manager to join the Guinness Property Team in Crewe. The role is permanent, offering a hybrid working model with a mix of office, on-site and home working.

You will oversee an area-based operational team delivering a high-quality Responsive Repairs service, with a focus on safety, customer satisfaction and performance management. DBS check is required and some travel may be involved.

Qualifications

• Experience of managing, leading and developing operational teams.
• Up-to-date knowledge of building construction, social housing repairs and safety legislation.
• Hands-on experience in a trade with relevant qualifications.
• Ability to manage and performance manage operational teams.
• Demonstrate Guinness Behaviours.

Responsibilities

• Manage and support an area based operational team in delivering a quality Responsive Repairs service.
• Lead and develop teams to achieve service targets and customer satisfaction.
• Coordinate repairs with Guinness Property and sub-contractors.
• Ensure compliance with safety legislation and housing sector practices.

Skills

Trade NVQ

Team leadership

Building knowledge

Safety legislation

Customer focus

Sub-contractor management

Communications

Performance management

Education

NVQ III First Line Management

Relevant technical qualification - trade NVQ level 3 or equivalent

Tools

Repairs management information systems

Job description

40 hours per week covering the hours between 8am - 7pm Monday - Friday plus Saturday morning. The later shift and Saturday morning working is delivered on a rota basis. We currently operate a hybrid working model that blends office, on-site and home working. The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service.

What we are looking for

You will not only have experience of managing, leading and developing operational teams, along with up-to-date knowledge of building construction, social housing repairs and safety legislation. You will also bring hands‑on experience in a trade, supported by the relevant NVQ or City & Guilds qualifications. You will also be able to demonstrate these essential skills:

• Up to date knowledge of building construction, maintenance, repairs and safety legislation.
• Experience of leading, managing, developing and motivating teams.
• Up to date knowledge of housing sector best practice and relevant legislation.
• Knowledge and experience of sub‑contractor management.
• Experience of successfully delivering an excellent customer focussed repair service.
• Experience of repairs management information systems.
• Excellent oral and written communications.
• Ability to manage and performance manage operational teams.
• Demonstrate the Guinness Behaviours.

Desirable Skills

• Experience of working as part of a management team delivering front line services.
• Excellent organisational and time management skills.

Essential Qualifications

• Relevant Technical qualification - trade NVQ level 3 or equivalent.
• NVQ III First Line Management.

Desirable Qualifications

• Site Management Safety (SMSTS).

This position will require a basic DBS check, which will be paid for by The Guinness Partnership.

Job Description

ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in‑house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid‑response housing repairs, maintenance, and improvement services to ensure our residents' homes are safe and maintained to a high standard.

Equal Opportunities

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

About the role

Our Repairs and Maintenance team is looking for an experienced Service Manager to join the Guinness Property Team in Crewe. This is a permanent role, working,

Benefits

• Holidays: We offer 25 - 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years' service, capped at 4 days).
• Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay: Annual Performance Score bonus subject to eligibility.
• Life Assurance: For peace of mind.
• Guinness provides three times salary life cover in the event of your death.
• Health Plan Options: There are a couple of health care schemes available depending on the post grade.
• VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work.
• Access to the Finance wellbeing portal.
• Professional subscription annual payment.
• Travel season ticket loan.
• Car lease scheme.