Repairs Operations Manager

Civic Recruitment Limited; Town of Greenwich (NY); On-site; USD 56,000 - 72,000; Full time

Job summary

Civic Recruitment Limited is seeking an experienced Repairs Operations Manager to oversee the local authority's responsive repairs service across around 25,000 Council properties. This 3 months contract role ensures safe, compliant, and high-quality maintenance.

You will lead a large multi-disciplinary team, manage budgets and performance, and collaborate with DLO services. The position requires strong leadership, strategic planning, and a commitment to apprenticeship and workforce development.

Qualifications

• Significant management experience in housing, property maintenance, repairs, construction, or a similar operational environment.
• Extensive experience in managing large multi-disciplinary teams and complex service operations.
• Proven expertise in budget management, financial planning, cost control, and forecasting.
• Relevant professional experience demonstrating the required level of operational and leadership capability.

Responsibilities

• Direct and manage the responsive repairs service for occupied Council properties.
• Supervise a multi-disciplinary repairs operation covering around 25,000 properties.
• Ensure repairs are conducted safely, efficiently, and to a high standard within agreed timelines.
• Collaborate with operational teams and Direct Labour Organisation (DLO) services for effective service delivery.
• Monitor and enhance service performance through strategic planning, performance management, and continuous improvement efforts.
• Manage and develop a substantial operational workforce, including up to 6 direct reports and about 125 indirect reports.
• Lead activities related to recruitment, retention, performance management, and workforce development.
• Establish clear objectives and performance standards for teams, ensuring accountability.
• Foster a positive, customer-focused, and high-performance culture.
• Support apprenticeships, mentoring, coaching, and career development opportunities.

Skills

Leadership

Housing/maintenance

Budget management

Workforce development

Job description

Greenwich, United Kingdom | Posted on 18/09/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation.  That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

3 months contract with a local authority

Summary

• The Repairs Operations Manager plays a crucial role in overseeing the Council's responsive repairs service for occupied properties. This position ensures that residents live in homes that are safe, well-maintained, and compliant with all statutory and quality standards. The manager will lead a large-scale operation, delivering top-notch repairs and maintenance services across approximately 25,000 Council properties.

Responsibilities

• Direct and manage the responsive repairs service for occupied Council properties.
• Supervise a multi-disciplinary repairs operation covering around 25,000 properties.
• Ensure repairs are conducted safely, efficiently, and to a high standard within agreed timelines.
• Collaborate with operational teams and Direct Labour Organisation (DLO) services for effective service delivery.
• Monitor and enhance service performance through strategic planning, performance management, and continuous improvement efforts.
• Manage and develop a substantial operational workforce, including up to 6 direct reports and about 125 indirect reports.
• Lead activities related to recruitment, retention, performance management, and workforce development.
• Establish clear objectives and performance standards for teams, ensuring accountability.
• Foster a positive, customer-focused, and high-performance culture.
• Support apprenticeships, mentoring, coaching, and career development opportunities.

Requirements:

• Significant management experience in housing, property maintenance, repairs, construction, or a similar operational environment.
• Extensive experience in managing large multi-disciplinary teams and complex service operations.
• Proven expertise in budget management, financial planning, cost control, and forecasting.
• Relevant professional experience demonstrating the required level of operational and leadership capability.

Additional Information

• Contract Duration: 3 months with a local authority
• Working Hours: 35 hours per week