SENIOR FIELD SERVICE ENGINEER

Kelling Group; National (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus scheme

Pension and life insurance

Health programme

Cycle-to-work

Discounts

Leave and sick pay

Free parking

Growth opportunities

Job summary

Welfare Hire is seeking a Senior Field Service Engineer to provide on-site engineering support from a home base with remote working options across the United States. The role covers breakdown response, maintenance, and parts management to ensure customer equipment remains operational.

The ideal candidate will have a strong work ethic, flexible problem-solving skills, and the ability to communicate at all levels. Full-time, permanent position with competitive compensation and benefits.

Responsibilities

• Attend breakdowns on site, fault diagnosis and correct rectification.
• Carry out planned maintenance for all equipment out on customer sites.
• Ensure optimum van parts stock level is achieved, always maintained and reviewed.
• Allocation of any parts used on to the works mobile tablet.
• Correctly process all jobs on the works mobile tablet and in a timely manner.
• Report any potential customer recharges to the Service Controller.
• Provide back-up support in other areas and depots.
• Ensure company vehicle is kept clean, tidy and maintained as per the manufacturer's guidelines at all times.
• Follow company's Employee handbook policies and procedures.
• Any other duties requested by your Manager.

Job description

Senior Field Service Engineer

Home based / Remote working

Type: Permanent, Full-time

Working hours: 40 hours.

Job Function: To provide on-site engineering support.

Reporting to: Field Service Engineering Manager

Liaising with: Customers, Depot Managers, Field Service Engineers, Service Controllers.

The ideal candidate will have a strong work ethic, have a flexible and 'can do' approach, attention to detail and the ability to work quickly and efficiently in a fast-paced environment.

As an ambassador for Welfare Hire, good presentation and the ability to communicate at all levels is a must have attribute.

Responsibilities

• Attend breakdowns on site, fault diagnosis and correct rectification.
• Carry out planned maintenance for all equipment out on customer sites.
• Ensure optimum van parts stock level is achieved, always maintained and reviewed.
• Allocation of any parts used on to the works mobile tablet.
• Correctly process all jobs on the works mobile tablet and in a timely manner.
• Report any potential customer recharges to the Service Controller.
• Provide back-up support in other areas and depots.
• Ensure company vehicle is kept clean, tidy and maintained as per the manufacturer's guidelines at all times.
• Follow company's Employee handbook policies and procedures.
• Any other duties requested by your Manager.

Excellent time keeping and self motivation

Benefits

• Competitive salary and bonus scheme
• Company pension and life insurance
• Health and wellbeing programme
• Cycle-to-work scheme
• Employee and store discounts
• Additional leave and sick pay
• Free on-site parking
• Supportive team culture with opportunities for growth