Service Manager

Bane-Welker Equipment; Lebanon (IN); On-site; USD 70,000 - 110,000; Full time

Job summary

Bane-Welker Equipment in Lebanon, IN seeks a Service Manager to lead the service operation, overseeing shop assignments, scheduling and quality standards. You will recruit, train and develop technicians, drive profitability and customer satisfaction, and coordinate with other departments to meet safety and performance goals.

Applicants should have strong leadership, hands-on mechanical knowledge, and proficiency with office tools.

Qualifications

• Customer-focused and service-oriented.
• Strong organizational skills and time management.
• Knowledge of work processes for physical labor and shop equipment.
• Ability to apply Bane-Welker guiding principles.
• Proficient in Outlook/Microsoft Office and computer skills.
• Experience with repair of agricultural equipment.
• Proven leadership and ability to instruct personnel in mechanical operations safely.
• Knowledge of mechanical, electrical, and hydraulic systems.
• Experience operating vehicles used for diagnostic purposes.
• Valid driver’s license.

Responsibilities

• Achieve service profitability and productivity while contributing to company sustainability.
• Oversee processing of repair orders (retail, warranty, unit prep) and optimize cash flow.
• Develop and monitor departmental objectives aligned with company policies.
• Ensure effective scheduling of service work to meet objectives.
• Lead SIP program implementation with other departments.
• Manage service assets including trucks, tools, and equipment.
• Attract and develop talent to maintain a high-performing team.
• Staffing and interdepartmental collaboration to align needs.
• Drive performance through regular evaluations and training.
• Maintain high customer satisfaction through effective issue resolution.

Skills

Customer focus

Leadership

Organizational skills

Repair processes knowledge

Mechanical systems

Electrical systems

Hydraulic systems

Outlook

Microsoft Office

Diagnostic equipment

Driver’s license

Customer communication

Tools

Outlook

Microsoft Office

Job description

The Service Manager should be a capable leader, with the ability to organize, train and supervise personnel. They must be capable of managing the entire service operation including shop assignments, personnel and standards of performance and work output to satisfy customer’s service needs.

• Service Profitability: Consistently achieve agreed-upon service sales volume, productivity and profitability in ways that contribute to the company's absorption expectations, suitable for company sustainability and profitable growth.
• Ensure the service department develops and efficiently and effectively processes repair orders (retail, warranty and unit prep) while optimizing cash flow and adhering to safety polices and guidelines.
• Develop, monitor and achieve the agreed-upon departmental business objectives (strategies, profit plan/budget and others) consistent with Bane-Welker policies, regulations and expectations.
• Ensure the effective scheduling of service work, to ensure proper flow of work to meet Bane-Welker service objectives to exceed customer expectations.
• Develop and execute a successful SIP program implementation in coordination with the other departments.
• Appropriately manages service assets including service trucks, tools, and equipment.
• Team and Culture Development: Attracts, leads, develops, and retains talent that results in a team that is highly aligned with Bane-Welker guiding principles and is highly productive and motivated.
• Assure the service department is properly staffed by recruiting, hiring and promoting the right people for the right positions.
• Ensure Service department has a strong interdepartmental working relationship to align the teams needs so that solutions are embraced and supported.
• Optimize employee performance through effective ongoing evaluations, touch-points, goal setting, recognition, rewards and discipline/corrective management practices to produce expected results.
• Strengthen employee performance through development and timely internal and external training.
• Effectively communicates with customers to successfully resolve customer complaints and problems in a timely manner utilizing internal and OEM resources, resulting in customer satisfaction in alignment with business objectives.
• Utilize Bane- Welker programs and promotions effectively to deepen customer relationships.

Requirements of Position:

• Must have a customer focused and “be of service” attitude.
• Demonstrate organizational ability and systematic timing.
• Possess adequate knowledge of work processes and requirements for both physical labor and shop equipment.
• Ability to demonstrate the guiding principles of Bane-Welker.
• Be proficient in Outlook/Microsoft Office and computer skills.
• Proven knowledge of methods, materials, tools, and techniques used in the repair of agricultural equipment.
• Demonstrate leadership, tact, and knowledge in assigning and instructing personnel in the proper performance of mechanical operations safely and without damage to materials or persons.
• Have an outstanding knowledge of mechanical, electrical, and hydraulic systems.
• Possess mechanical ability and familiarization with testing equipment and diagnostic procedures.
• Be experienced in operating vehicles and equipment used for diagnostic purposes.
• Must have a valid driver’s license.
• Reports to the Territory General Manager.

Bane-Welker Equipment reserves the right to modify, interpret or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, to be performed by the employee occupying this position. Employees are required to perform any other functions or duties assigned to them by management. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will. Listed are just some of the additional requirements: sitting, standing, climbing, lifting, grasping, reaching, stooping, and crouching, speaking, listening and motor coordination skills.