Service Manager

Lane Johnson; Kirkland (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits package: medical, dental, vis

401K with matching and paid vacation

Major Holidays off

Training and support

Job summary

Lee Johnson in Kirkland, WA is seeking a Service Manager to lead the dealership’s service department. You will build strong customer relationships, oversee daily operations, and drive profitability while maintaining a positive, productive work environment.

The role requires hands-on leadership, staff training, and adherence to manufacturer policies. You will forecast goals, ensure safety and quality, and collaborate with other departments to deliver outstanding CSI scores and service excellence

Qualifications

• Excellent communication, supervisory, and managerial skills.
• Ability to multi-task in a fast paced work environment.
• Minimum 2 years supervisory experience
• Minimum 2 years dealership experience
• Customer relation skills
• A team leader who is focused on exemplary customer service.

Responsibilities

• Hire, train, motivate, counsel, and monitor the performance of all service staff.
• Forecast goals and objectives for the department and strive to meet them.
• Ensure full compliance with manufacturer policies, warranties, procedures and guidelines.
• Ensure exemplary customer service levels are executed and maintained in a timely and consistent manner commensurate with CSI standards.
• Conduct meetings with department employees to discuss activities and issues of mutual interest.
• Strive for harmony and teamwork with all other departments.
• Ensure that all the necessary shop equipment is in proper and safe working condition.
• Schedule training as necessary to properly repair and service and to satisfy the training standards of the manufacturer

Skills

Excellent communication

Supervisory skills

Managerial skills

Multi-tasking

Customer relation skills

Team leadership

Job description

Lee Johnson has been family owned and operated since 1933. We have learned the best way to make sure our customers are taken care of, is to take care of our staff first. We have a very supportive and welcoming work environment. We are unlike any dealership you've ever experienced before. We care about our employees and want them to succeed in work and in life.

Our environment is an upbeat, fun and engaging where you can achieve your dreams and even be challenged to succeed beyond your expectations.

• As much training and support as you require to succeed.
• Benefits package: medical, dental, vision, 401K with matching and paid vacation!
• Major Holidays off, Christmas, New Years, Easter, 4th of July, Thanksgiving.

DUTIES & RESPONSIBILITIES:

The service manager is responsible for the customer sensitive, efficient, and profitable operation of the dealership’s service department. He/she carries out this responsibility by building customer relationships, operating the department at maximum production, creating a good work environment, and properly managing the assets of the department.

• Hire, train, motivate, counsel, and monitor the performance of all service staff.
• Forecast goals and objectives for the department and strive to meet them.
• Ensure full compliance with manufacturer policies, warranties, procedures and guidelines.
• Ensure exemplary customer service levels are executed and maintained in a timely and consistent manner commensurate with CSI standards.
• Conduct meetings with department employees to discuss activities and issues of mutual interest.
• Strive for harmony and teamwork with all other departments.
• Ensure that all the necessary shop equipment is in proper and safe working condition.
• Schedule training as necessary to properly repair and service and to satisfy the training standards of the manufacturer

QUALIFICATIONS: At a minimum, the Service Manager should have the following qualifications

• Excellent communication, supervisory, and managerial skills.
• Ability to multi-task in a fast paced work environment.
• Minimum 2 years supervisory experience
• Minimum 2 years dealership experience
• Customer relation skills
• A team leader who is focused on exemplary customer service.