Service Manager

Rush Enterprises Inc.; Sealy (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401K and stock purchase

Incentives for performance

Training and advancement

Job summary

Rush Enterprises Inc. in Texas is seeking a Service Manager to lead our service department, directing staffing, budgeting, and process improvements to ensure profitability and customer satisfaction.

You will oversee pricing, labor operations, and reporting, maintain relationships with customers and schools for recruitment, and drive performance through metrics and continuous training. Qualified candidates have at least two years in a service department at a commercial dealership, a high school

Qualifications

• High school diploma is required.
• Two years’ service department experience in a commercial dealership environment.
• Must possess a current and valid driver license with a driving record that meets insurability guidelines.

Responsibilities

• Prepare and administer an annual operating budget for the service department.
• Monitor and control the performance of the department using appropriate reporting and tracking systems.
• Monitor technicians’ daily productivity reports and corresponding payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
• Maintain reporting systems required by general management and corporate personnel.

Skills

Service department experience

Driver's license

Education

High School Diploma

Job description

The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records.

Responsibilities

• Prepare and administer an annual operating budget for the service department.
• Monitor and control the performance of the department using appropriate reporting and tracking systems.
• Monitor technicians’ daily productivity reports and corresponding payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
• Maintain reporting systems required by general management and corporate personnel.

Benefits

We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications

• High school diploma.
• Two years’ service department experience in a commercial dealership environment.
• Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate: USD $90,000.00 per year

Maximum Pay Rate: USD $120,000.00 per year