Service Manager

Stephenson Equipment Inc; Harrisburg (Dauphin County); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Stephenson Equipment Inc is seeking an experienced Service Manager to lead maintenance and repair operations for heavy equipment and specialized vehicles. This full-time role coordinates workflow, supervises technicians, supports complex troubleshooting, and ensures safe, timely, high-quality service.

The ideal candidate will have deep mechanical knowledge, strong leadership, and excellent organizational and customer-service skills.

Competenze

• 15 years of progressive mechanical experience with heavy equipment, specialized vehicles, diesel engines, hydraulics, electrical systems, pumps, or related equipment.
• 3-5 years of service-management, shop-leadership, or comparable supervisory experience.
• Proven ability to lead technicians, manage workflow, troubleshoot complex issues, and maintain strong safety and quality standards.
• Strong organizational, communication, customer-service, budgeting, and problem-solving skills.
• Proficiency with service-management software, Microsoft Office, and related business or diagnostic applications.

Mansioni

• Coordinate, schedule, prioritize, and supervise maintenance, inspections, diagnostics, and repairs.
• Lead technicians and mechanics, monitor workmanship and productivity, and provide coaching and development.
• Ensure compliance with safety requirements, manufacturer procedures, and applicable regulations.
• Assist with complex mechanical, hydraulic, electrical, pump, and vehicle-system troubleshooting.
• Manage work orders, service records, staffing capacity, parts and supply needs, and equipment readiness.
• Provide high-level customer service and resolve service concerns promptly and professionally.
• Develop and manage the service department budget and monitor operational and financial performance.
• Coordinate employee training, certifications, licenses, and technical development.
• Partner with branch leadership, parts, sales, rental, accounting, manufacturers, and vendors to support safe and profitable service operations.

Conoscenze

Heavy equipment maintenance

Leadership

Customer service

Budgeting

Troubleshooting

Service management software

Microsoft Office

Strumenti

Service-management software

Microsoft Office

Descrizione del lavoro

Description

We are seeking an experienced, hands‑on Service Manager to lead maintenance and repair operations for heavy equipment and specialized vehicles. This full‑time leadership role coordinates workflow, supervises technicians and mechanics, supports complex troubleshooting, manages department resources and budgets, and ensures safe, timely, high‑quality service. The successful candidate will combine deep mechanical knowledge with strong leadership, organization, and customer‑service skills.

What You’ll Do

• Coordinate, schedule, prioritize, and supervise maintenance, inspections, diagnostics, and repairs.
• Lead technicians and mechanics, monitor workmanship and productivity, and provide coaching and development.
• Ensure compliance with safety requirements, manufacturer procedures, and applicable regulations.
• Assist with complex mechanical, hydraulic, electrical, pump, and vehicle‑system troubleshooting.
• Manage work orders, service records, staffing capacity, parts and supply needs, and equipment readiness.
• Provide high‑level customer service and resolve service concerns promptly and professionally.
• Develop and manage the service department budget and monitor operational and financial performance.
• Coordinate employee training, certifications, licenses, and technical development.
• Partner with branch leadership, parts, sales, rental, accounting, manufacturers, and vendors to support safe and profitable service operations.

Requirements

What We’re Looking For

• At least 15 years of progressive mechanical experience with heavy equipment, specialized vehicles, diesel engines, hydraulics, electrical systems, pumps, or related equipment.
• Three to five years of service‑management, shop‑leadership, or comparable supervisory experience.
• Proven ability to lead technicians, manage workflow, troubleshoot complex issues, and maintain strong safety and quality standards.
• Strong organizational, communication, customer‑service, budgeting, and problem‑solving skills.
• Proficiency with service‑management software, Microsoft Office, and related business or diagnostic applications.
• Preferred knowledge of Vac‑Con equipment, fire apparatus, pump systems and pump testing, commercial motor vehicles, and inspection requirements.
• Valid driver’s license and satisfactory driving record required.
• Commercial Driver's License (CDL) required.
• State Inspection License preferred.