Service Manager Needed!

Gpac; Pinedale (WY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

GPAC is seeking a Service Manager for a well-respected heavy equipment company. The role focuses on filing warranty claims with manufacturers, scheduling technicians, and approving time off, supported by strong customer service skills.

Ideal candidates will have 3+ years in a Service Manager role or a background as a diesel technician/mechanic with management experience, and a track record of leadership in a fast-paced setting. Competitive pay and benefits are offered.

Qualifications

• High School diploma or GED required.
• 3+ years in a Service Manager role or background as a Service Tech/Mechanic.
• Excellent communication and leadership skills in a fast-paced environment.

Responsibilities

• Develop contracts for contractors with ongoing equipment rentals or purchase needs.
• Train service staff in customer satisfaction and brand promotion.
• Manage scheduling system for all service work, internal and external.
• Operate work order systems, log invoices, and generate service invoices.
• Ensure manufacturer warranty and Product Improvement Program claims are filed timely.
• Schedule and assign jobs to employees by skill.
• Maintain service equipment and tools in good condition.
• Advise on purchasing service vehicles and maintenance records.
• Coordinate dealership training and service-related customer clinics.
• Maintain professional conduct at all times.
• Monitor monthly metrics to achieve department goals.
• Perform other duties as directed by management.

Skills

Customer service

Leadership

Communication

Education

High School diploma/GED

Job description

Working with a well-respected heavy equipment company that is looking for a highly motivated individual to fill the role of Service Manager. You will be responsible for filing warranty claims with the equipment manufacturer. You will be responsible for scheduling the technicians work schedule and approving time off. Excellent customer service skills are a must. Preferred applicants will have a minimum of 2 years management experience or a combination of 5 years diesel repair and service management. Very competitive pay and benefits.

Service Manager Responsibilities

• Develop contracts for contractors that have ongoing equipment rentals or purchase needs
• Train Service Staff using best practices in customer satisfaction and brand promotion
• Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal
• Manager work order systems, including invoice logging, and generate service invoices
• Ensures that all manufacturer warranty and Product Improvement Program claims are completed and filed in a timely manner according to manufacturer's requirements.
• Schedules and assigns job and work areas to employees according to their skills and knowledge.
• Ensures that Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order
• Makes recommendations regarding the purchase of service vehicles, correctly maintains vehicles and completes required maintenance records.
• Coordinates dealership training program and service-related customer clinics.
• Conducts self in a professional manner at all times, inside and outside the dealership.
• Monitors metrics on a monthly basis to assure achievement of departmental goals.
• Performs other functions or duties as directed by management in line with the objectives of the dealership

Service Manager Requirements

• High School diploma/GED required (Associates/Bachelor's degree preferred)
• 3+ years in a Service Manager Position or background as Service Tech/Mechanic
• Excellent communication and leadership skills Being able to thrive in a fast-paced environment, sense of urgency and handle people and pressure

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.