Service Manager

Stephenson Equipment, Inc.; Harrisburg (Dauphin County); On-site; USD 90,000 - 130,000; Full time

Job summary

Stephenson Equipment, Inc. is seeking an experienced Service Manager to lead maintenance and repair operations for heavy equipment and specialized vehicles.

This full-time leadership role coordinates workflow, supervises technicians and mechanics, and ensures safe, timely, high-quality service while managing department resources and budgets. The ideal candidate combines deep mechanical knowledge with strong leadership, organization, and customer-service skills, including CDL certification and

Qualifications

• 15+ years of progressive mechanical experience with heavy equipment, diesel engines, hydraulics, or related equipment.
• 3–5 years of service-management, shop-leadership, or supervisory experience.
• Proven ability to lead technicians, manage workflow, troubleshoot complex issues, and maintain safety/quality standards.
• Strong organizational, communication, budgeting, and problem-solving skills.
• Proficiency with service-management software and Microsoft Office.
• CDL required; state inspection license preferred.

Responsibilities

• Coordinate, schedule, prioritize, and supervise maintenance, inspections, diagnostics, and repairs.
• Lead technicians, monitor workmanship, and provide coaching and development.
• Ensure safety requirements and manufacturer procedures are followed.
• Assist with mechanical, hydraulic, electrical, pump, and vehicle-system troubleshooting.
• Manage work orders, staffing capacity, parts, and equipment readiness.
• Provide high-level customer service and resolve service concerns promptly.

Skills

Leadership

Customer service

Troubleshooting

Budgeting

Safety compliance

Diesel engines

Tools

Service management software

Microsoft Office

Diagnostic tools

Job description

Description

We are seeking an experienced, hands-on Service Manager to lead maintenance and repair operations for heavy equipment and specialized vehicles. This full-time leadership role coordinates workflow, supervises technicians and mechanics, supports complex troubleshooting, manages department resources and budgets, and ensures safe, timely, high-quality service. The successful candidate will combine deep mechanical knowledge with strong leadership, organization, and customer-service skills.

Description

We are seeking an experienced, hands-on Service Manager to lead maintenance and repair operations for heavy equipment and specialized vehicles. This full-time leadership role coordinates workflow, supervises technicians and mechanics, supports complex troubleshooting, manages department resources and budgets, and ensures safe, timely, high-quality service. The successful candidate will combine deep mechanical knowledge with strong leadership, organization, and customer-service skills.

What You’ll Do

• Coordinate, schedule, prioritize, and supervise maintenance, inspections, diagnostics, and repairs.
• Lead technicians and mechanics, monitor workmanship and productivity, and provide coaching and development.
• Ensure compliance with safety requirements, manufacturer procedures, and applicable regulations.
• Assist with complex mechanical, hydraulic, electrical, pump, and vehicle-system troubleshooting.
• Manage work orders, service records, staffing capacity, parts and supply needs, and equipment readiness.
• Provide high-level customer service and resolve service concerns promptly and professionally.
• Develop and manage the service department budget and monitor operational and financial performance.
• Coordinate employee training, certifications, licenses, and technical development.
• Partner with branch leadership, parts, sales, rental, accounting, manufacturers, and vendors to support safe and profitable service operations.

Requirements

What We’re Looking For

• At least 15 years of progressive mechanical experience with heavy equipment, specialized vehicles, diesel engines, hydraulics, electrical systems, pumps, or related equipment.
• Three to five years of service-management, shop-leadership, or comparable supervisory experience.
• Proven ability to lead technicians, manage workflow, troubleshoot complex issues, and maintain strong safety and quality standards.
• Strong organizational, communication, customer-service, budgeting, and problem-solving skills.
• Proficiency with service-management software, Microsoft Office, and related business or diagnostic applications.
• Preferred knowledge of Vac-Con equipment, fire apparatus, pump systems and pump testing, commercial motor vehicles, and inspection requirements.
• Valid driver’s license and satisfactory driving record required.
• Commercial Driver's License (CDL) required.
• State Inspection License preferred.