Service Manager

VIP Automotive Group of Long Island; Hicksville (NY); On-site; USD 230,000 - 300,000; Full time

Benefits offered by this job

Medical & Dental Insurance

401(k) Retirement Plan with Employer匹配

Paid Time Off

Paid Holidays

Life Insurance

Job summary

Grand Prix Subaru in Hicksville, NY is seeking an experienced Automotive Service Manager/Service Director to lead a high-volume service operation within the VIP Automotive Group. The role focuses on managing service performance, coaching Advisors and Technicians, and expanding service revenue while maintaining top-tier customer satisfaction.

The position offers a premier leadership opportunity with strong earning potential and a performance-driven culture.

Qualifications

• 5+ years of Automotive Service Manager / Service Director experience.
• Proven success managing a high-volume dealership service department.
• Strong background in fixed operations management.
• Demonstrated ability to develop Service Advisors and Technicians.
• Knowledge of service sales, customer-pay, warranty, maintenance, and repair operations.

Responsibilities

• Oversee daily service department operations and personnel.
• Lead, coach, and evaluate Advisors, Technicians, and support staff.
• Set department goals, monitor performance, and drive CSI and profitability.
• Increase service revenue through efficient scheduling and effective recommendations.
• Ensure accurate estimates, repair orders, and customer communications.

Skills

Automotive service management

High-volume dealership leadership

Service sales & CSI improvement

Staff development & coaching

Budgeting & profitability

Job description

Grand Prix Subaru – Hicksville, NY

VIP Automotive Group

Full-Time Management Position | $230,000 – $300,000+ Annually

Compensation is inclusive of bonuses and performance incentives and is based on experience and performance.

Grand Prix Subaru, a proud member of the VIP Automotive Group, is seeking an experienced, results-driven Automotive Service Manager / Service Director to lead our high-volume dealership service operation.

This is a premier opportunity for a proven Automotive Service Manager, Service Director, Fixed Operations Manager, or Senior Service Manager who knows how to build a high-performing service department, develop Service Advisors and Technicians, increase service and customer-pay revenue, improve CSI, and maximize overall fixed operations profitability.

If you are a hands-on automotive leader who understands dealership service operations, service sales, technician productivity, customer retention, repair order management, and department profitability, this is an opportunity to take your career and earning potential to the next level.

What We're Looking For

• 5+ years of Automotive Service Manager / Service Director experience
• Proven success managing a high-volume automotive dealership service department
• Strong background in fixed operations management
• Demonstrated ability to lead and develop Service Advisors, Technicians, and service support staff
• Strong knowledge of service sales, customer-pay, warranty, maintenance, and repair operations
• Proven ability to improve service revenue, gross profit, CSI, and customer retention
• Strong understanding of technician productivity, efficiency, hours sold, and shop capacity
• Experience managing department budgets, expenses, staffing, and profitability
• Strong knowledge of Dealer Management Systems (DMS), CRM, and automotive service technology
• Excellent leadership, communication, organizational, and problem-solving skills
• Ability to analyze dealership reports and service KPIs and turn results into action
• Strong customer-service mindset with the ability to resolve escalated concerns
• Proven ability to create accountability while maintaining a positive team culture

Key Responsibilities – Automotive Service Manager

Lead the Service Department

• Oversee all daily operations of the dealership automotive service department
• Lead, coach, and motivate Service Advisors, Technicians, and support personnel
• Establish department goals and performance expectations
• Conduct daily service meetings and performance reviews
• Monitor Service Advisor and Technician performance against established goals
• Develop strategies to increase service sales, customer retention, CSI, and profitability
• Maintain appropriate staffing levels and maximize department productivity
• Create a culture of accountability, teamwork, professionalism, and performance

Drive Service Sales & Revenue

• Maximize available technician labor hours
• Ensure technician time is consistently sold through effective scheduling and service sales processes
• Coach Service Advisors on presenting maintenance and repair recommendations
• Monitor repair orders, labor sales, parts sales, and gross profit
• Review large repair estimates and assist Advisors with closing customer-pay opportunities
• Monitor declined and lost services and establish effective follow-up strategies
• Increase customer-pay repair orders, maintenance sales, tire sales, and service retention
• Ensure customers receive accurate, transparent estimates and repair recommendations

Customer Experience & Retention

• Deliver an exceptional automotive service customer experience
• Monitor and improve CSI / customer satisfaction
• Resolve escalated customer complaints professionally and efficiently
• Ensure customers receive timely updates regarding vehicle status and repairs
• Monitor service appointment performance and customer follow-up
• Build long-term customer relationships and increase repeat service business
• Ensure customers understand recommended maintenance and future service needs

Fixed Operations Performance

Monitor and improve key dealership service metrics, including:

• Service Revenue
• Customer-Pay Gross Profit
• Repair Order Count
• Average Repair Order
• Labor Hours Sold
• Technician Productivity
• Technician Efficiency
• Service Advisor Performance
• Customer Retention
• CSI / Customer Satisfaction
• Warranty Performance
• Maintenance Sales
• Tire Sales
• Lost Service Sales
• Departmental Gross Profit
• Overall Fixed Operations Profitability

Quality, Compliance & Operational Excellence

• Ensure repairs are completed accurately and efficiently
• Maintain high standards for repair quality and customer vehicle condition
• Ensure compliance with manufacturer policies and dealership procedures
• Monitor warranty and manufacturer requirements
• Ensure service records and repair orders are accurate and complete
• Maintain a clean, organized, safe, and professional service operation
• Work closely with the Parts Department, Sales Department, and dealership leadership
• Identify opportunities to improve workflow, efficiency, profitability, and customer satisfaction

Why Grand Prix Subaru?

Grand Prix Subaru is part of the VIP Automotive Group, an established automotive organization committed to exceptional leadership, customer service, employee development, and operational excellence.

Our dealerships provide professional working environments, continuous training, performance-focused leadership, and opportunities for long-term career growth and advancement.

Employee Benefits

• Medical & Dental Insurance
• 401(k) Retirement Plan with Employer Match
• Paid Time Off
• Paid Holidays
• Paid Sick Time
• Family Leave
• Life Insurance
• Short- & Long-Term Disability
• Employee Vehicle, Parts & Service Discounts
• Supplemental Benefit Plans
• Employee Recognition Programs
• Career Growth & Advancement Opportunities

Exceptional Leadership Opportunity. Exceptional Earning Potential.

$230,000 – $300,000+ annually, inclusive of bonuses and performance incentives.

If you're an accomplished Automotive Service Manager, Service Director, Fixed Operations Director, or Senior Service Manager ready to lead a high-volume dealership service department and be rewarded for exceptional performance.

Grand Prix Subaru and VIP Automotive Group are equal opportunity employers.