Automotive Service Manager

Rohrman Auto Group; Fort Wayne (IN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Paid Leave (Maternity & Paternity)

Paylocity Pay On Demand

Employee Discounts

Training & Mentorship

Tenure & Recognition

Company Events

Job summary

Rohrman Automotive Group is seeking a Service Manager to lead the service department, drive daily operations, and deliver exceptional customer experiences. You will motivate staff, optimize workflows, and ensure repairs are completed efficiently while upholding high quality standards.

In this hands‑on leadership role, you will monitor KPIs, coach technicians, and collaborate with advisors to enhance profitability and customer satisfaction.

Qualifications

• High school diploma or GED required; automotive training preferred.
• Experience in automotive dealership service management.
• Proven ability to lead a team and improve productivity.
• Knowledge of repair order workflow and warranty procedures.
• Strong leadership and communication skills.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Oversee daily service department operations, including workflow, scheduling, technician productivity, and overall performance.
• Hire, train, coach, and develop Service Advisors, Technicians, and support staff to meet department goals.
• Monitor KPIs such as labor sales, productivity, efficiency, customer satisfaction, and profitability.
• Ensure repair orders are managed effectively and vehicles are completed timely.
• Coordinate with the Parts Department to support repair workflow and parts availability.
• Maintain compliance with manufacturer requirements, dealership policies, and safety standards.
• Conduct team meetings and performance reviews to improve results.
• Develop strategies with leadership to improve customer retention and department growth.

Skills

Team leadership

Customer focus

Analytical skills

Problem solving

Communication

Education

High school diploma or GED

Automotive training

Job description

Service Manager

Our Service Managers are the driving force behind a successful service department — leading their teams, delivering an outstanding customer experience, and driving productivity and profitability.

As aService Manager,you'll oversee daily service department operations, develop and motivate your team, and ensure repairs are completed efficiently while maintaining high standards for quality and customer satisfaction. This is a hands‑on leadership role for someone who understands dealership service operations and knows how to build a strong, productive team.

Responsibilities

• Oversee daily service department operations, including workflow, scheduling, technician productivity, and overall performance.
• Hire, train, coach, and develop Service Advisors, Technicians, and support staff to meet department goals.
• Monitor key performance indicators, including labor sales, productivity, efficiency, customer satisfaction, and department profitability.
• Ensure repair orders are managed effectively, work is dispatched appropriately, and vehicles are completed in a timely manner.
• Work closely with Service Advisors and Technicians to resolve customer concerns and maintain a high level of customer satisfaction.
• Monitor labor sales, expenses, warranty procedures, and department performance to identify opportunities for improvement.
• Coordinate with the Parts Department to support repair workflow, parts availability, and timely vehicle completion.
• Maintain compliance with manufacturer requirements, dealership policies, and applicable safety standards.
• Conduct team meetings, performance reviews, and ongoing training to maintain accountability and improve results.
• Work closely with dealership leadership to develop strategies that improve customer retention, department growth, and profitability.

Requirements

• High school diploma or GED required; additional education or automotive training preferred.
• Previous automotive dealership service management or fixed operations leadership experience strongly preferred.
• Proven ability to lead a team, improve technician productivity, and drive service department profitability.
• Strong understanding of dealership service operations, repair order workflow, labor sales, warranty procedures, and manufacturer standards.
• Ability to analyze performance reports, identify opportunities, and implement effective solutions.
• Strong leadership, communication, organization, and problem-solving skills.
• Customer-focused mindset with the ability to handle escalated concerns professionally.
• Comfortable working in a fast‑paced environment while managing multiple priorities.
• Valid driver's license with an acceptable driving record.

Compensation

• Competitive base salary plus monthly performance-based commission.
• Earning potential tied to service department performance, profitability, and results.
• Opportunity to grow your career within an established automotive group.

Schedule

• Full-time position with a five-day work week.
• Schedule based on dealership hours and business needs.
• Some evenings and Saturdays may be required.

Benefits

• Affordable Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.
• Competitive 401(k): Build your future with our retirement savings plan.
• Paid Time Off (PTO): Includes paid holidays and vacation after 90 days of full-time employment.
• Paid Maternity & Paternity Leave: Support for new mothers and fathers.
• Paylocity "Pay On Demand": Access your earnings before payday (up to $2,000).
• Employee Discounts: Discounts on vehicle servicing and new car purchases.
• Continuous Training & Mentorship: Grow professionally and advance your career within our group.
• Employee Tenure & Recognition Program: We celebrate milestones and contributions.
• Fun Company Events: Awesome experiences for employees and their families!

About Rohrman Automotive Group

Rohrman Automotive Group is one of the Midwest's most respected dealership groups, with locations across Indiana, Illinois, and Wisconsin representing a wide range of top automotive brands. We are a family-rooted organization built on a culture of accountability, performance, and people.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.