Service Manager

RDO Equipment Co.; Gillette (WY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Bonus potential

Benefits package

Core values

Job summary

RDO Equipment Co. in Gillette, WY is seeking a Service Manager to lead a team of technicians and oversee work orders and scheduling. You will build strong customer relationships and foster a supportive shop environment, ensuring smooth operations and excellent service.

Join a company that values leadership, teamwork, and a customer-first approach. This role offers competitive pay, bonus potential, and a comprehensive benefits package in a dynamic heavy equipment service setting.

Qualifications

• Leadership abilities and desire to grow in a management role.
• Customer service skills for delivering top-notch experiences.
• Clear written and verbal communication in a fast-paced environment.
• Tech-savvy with comfortable use of computers and systems.
• Experience in the industry is a plus; training provided.
• Valid U.S. work authorization without sponsorship.

Responsibilities

• Manage work orders, including opening/closing and tracking progress.
• Schedule and manage workflows, assigning technicians appropriately.
• Deliver top-notch service to customers during repairs.
• Maintain clear communication with team and customers.
• Lead and develop a team of technicians.
• Build strong customer relationships and ensure satisfaction.
• Refer to full job description for a complete duties list.

Skills

Leadership

Customer service

Communication

Tech-savvy

Pace

Work authorization

Industry experience

Job description

Posting Details

• Posted on November 11, 2026

Locations

• Showing 1 location
• Gillette, WY 82718, USA
• -Management
• Full-Time
• Requisition #: SERVI018884

Description

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you’ll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you’re proud of.

What's in it For You:

• $75,000-$90,000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members. Join RDO Equipment Co. where you'll enter a team of people passionate about heavy construction machinery, parts and service. The teams in our Mountain Construction stores supply and service machinery from manufacturers like John Deere, WIRTGEN Group and Topcon. This machinery is vital to progress in industries like mining, construction and oil and gas. Join our team and make an impact on your community and beyond.

What You Will Do:

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: It'sall about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: You’re confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love it Here:

• Close-knit group: Everyone, from parts and service to sales, works together to serve the customer and grow the business.
• Supportive management: Management invested in your success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.