Service Manager (Road Building and Minerals)

RDO Equipment Co; Phoenix (AZ); On-site; USD 75,000 - 90,000; Full time

Job summary

RDO Equipment Co. is seeking a Service Manager in Phoenix, AZ to lead a team of technicians, manage work orders, and oversee scheduling and customer relationships. You will create a supportive shop environment and drive a world-class service experience for our customers.

The role emphasizes leadership, customer service excellence, and technical fluency with internal systems. This is a full-time on-site position based in Phoenix, offering a competitive salary and bonus potential.

Qualifications

• Leadership abilities to guide a team of technicians.
• Strong customer service mindset to build relationships.
• Comfort with technology and new systems.

Responsibilities

• Managing Work Orders: Opening/closing orders and tracking progress.
• Scheduling and Workflow Management: Assigning right techs to jobs and coordinating schedules.
• Deliver top-notch service to customers during the repair process with clear communication.
• Communication: Keep team and customers aligned and informed.
• Team Management and Development: Motivate and grow a strong crew of techs.
• Customer Service and Relationship Building: Ensure customer satisfaction and world-class experience.
• For a complete list of duties and responsibilities, view the full job description here.

Skills

Leadership

Customer service

Tech-savvy

Communication

Pace

Job description

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you’ll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you’re proud of.

What's In It For You

• $75,000-$90,000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members. RDO Equipment Co. has a network of seven construction stores in the Southwest. This region is home to some of the fastest-growing construction markets in the U.S. Join RDO in Phoenix, where you'll work to help customers in this area do the important work of building our nation. RDO supports many major contractors and companies in this region, all of them enjoy the competent, experienced partnership our team members provide. Are you ready to join them?

What You Will Do

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: You’re confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here

• Great culture: Team building is important here. Participate in regular events like company BBQs and outings.
• Tight-knit team: Everyone, from parts and service to sales, works together to serve the customer and grow the business.
• A dynamic environment: where no two days are the same.
• A supportive team: that’s as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
• Opportunities to: grow, learn, and lead in the industry.