Service Manager

RDO Equipment Co.; Aberdeen (SD); Vor Ort; USD 60.000 - 85.000; Vollzeit

Zusammenfassung

RDO Equipment Co. in Aberdeen seeks a Service Manager to lead a skilled team of technicians, manage work orders, oversee scheduling, and build strong customer relationships in a fast-paced shop environment.

You will drive top-notch service by coordinating workflows, communicating clearly with customers and team members, and developing your crew to deliver a world-class experience every day. This role offers growth within a values-driven culture, competitive pay, and a comprehensive benefits

Qualifikationen

• Leadership abilities to guide a technical team.
• Strong customer-service orientation.
• Comfort with computers and new systems.

Aufgaben

• Manage work orders: open/close, track progress, ensure smooth operations.
• Schedule and assign technicians to jobs; optimize workflows.
• Deliver top-notch service by communicating clearly and timely with customers during repairs.
• Coordinate team activities and development to build a strong crew.
• Foster customer relationships and ensure a world-class service experience.
• Refer to full job description for complete duties.

Kenntnisse

Leadership

Customer service

Tech-savvy

Communication

Pace

Jobbeschreibung

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Service Manager

• Posted on November 9, 2026

Locations

Showing 1 location

• -Management
• Full-Time
• Requisition #: SERVI018861

Description

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you’ll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you’re proud of.

What's in it For You:

• $60,000-$85,000 / year
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page .
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values .

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Team members at RDO's Midwest Agriculture stores work closely with farmers located around the Upper Midwest. You'll provide industry-leading agriculture products, services, parts and support to align with the needs of customers in this region. Ready to join the team?

What You Will Do:

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here .

What You Will Need:

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: You’re confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love it Here:

• Diverse product lines: Both agriculture and construction equipment.
• Supportive environment: Our team is committed to helping one another.
• New shop expansion: We’ve recently updated our shop with new square footage and equipment.
• Connected team environment: We get along great in Aberdeen and regularly get together outside of work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.