Service Manager

RDO Equipment Co.; Aberdeen (SD); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Bonus potential 24%

Comprehensive benefits package

Job summary

RDO Equipment Co. in Aberdeen, SD is seeking a Service Manager to lead a talented team of technicians. You will manage work orders, oversee scheduling, build customer relationships and create a supportive, productive shop environment.

You will drive top-notch service for customers, supervise daily operations, mentor staff, and ensure smooth communication with the team and clients. This role offers a $60,000-$85,000 salary with 24% bonus potential and a comprehensive benefits package.

Qualifications

• Leadership abilities to step into a leadership role and grow.
• Customer service skills to deliver top-notch experiences.
• Tech-savvy with comfort using computers and new systems.
• Clear written and verbal communication.
• Ability to work in a fast-moving environment with shifting priorities.
• Must have valid work authorization to work in the U.S. without sponsorship.

Responsibilities

• Managing Work Orders: open/close orders, track progress, ensure smooth operation.
• Scheduling and Workflow Management: assign techs to jobs, manage schedules.
• Deliver top-notch service to customers: communicate clearly and promptly during repairs.
• Communication: keep team and customers aligned and informed.
• Team Management and Development: mentor and grow technicians, resolve issues.
• Customer Service and Relationship Building: ensure customer satisfaction and build relationships.
• View full job description for complete duties.

Skills

Leadership abilities

Customer service

Tech-savvy

Communication

Pace

Work authorization

Job description

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you'll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you're proud of.

What's in it For You:

• $60,000-$85,000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.

Team members at RDO's Midwest Agriculture stores work closely with farmers located around the Upper Midwest. You'll provide industry-leading agriculture products, services, parts and support to align with the needs of customers in this region. Ready to join the team?

What You Will Do:

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You're passionate about delivering top-notch customer experiences.
• Tech-Savvy: You're confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required - we'll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation.
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love it Here:

• Diverse product lines: Both agriculture and construction equipment.
• Supportive environment: Our team is committed to helping one another.
• New shop expansion: We've recently updated our shop with new square footage and equipment.
• Connected team environment: We get along great in Aberdeen and regularly get together outside of work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.