Service Manager

Mohawk Lifts LLC; City of Amsterdam (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Company-paid Life Insurance

401(k) matching

Annual performance bonus

Employee Referral Bonus

Job summary

Mohawk Lifts LLC in Amsterdam, NY seeks a Service Manager to lead and optimize a critical customer-facing service department. You will build scalable processes, develop teams, and expand our installer and service partner network while cross-functionally collaborating with sales, engineering, and manufacturing to improve customer satisfaction.

The role emphasizes ownership, problem solving, and driving long-term growth in a stable, manufacturing environment.

Qualifications

• 7+ years in service operations or related field.
• 5+ years in leadership roles.
• Experience improving processes and team performance.
• Experience resolving customer issues to completion.
• Experience with ERP/CRM or service ticketing systems.
• Mechanical/electrical/industrial equipment aptitude.
• PLC systems experience is a plus.
• Experience with distributor/installer networks is a plus.

Responsibilities

• Lead and develop a customer-facing service department.
• Build scalable processes and performance metrics.
• Expand installer and service partner networks.
• Collaborate with sales, engineering, manufacturing, and operations.
• Improve customer satisfaction and service responsiveness.
• Impact company performance and long-term growth.

Skills

Leadership

Process improvement

Customer service management

Project management

Cross-functional collaboration

Troubleshooting

Problem solving

Communication

Strategic thinking

Team development

Tools

ERP systems

CRM systems

Service ticketing systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager

Full time 0440 Amsterdam, NY, US

23 days ago Requisition ID: 1083

Salary: $100,000.00 Annually

Salary Range: $100,000 - $100,000+

Managing a service department is one thing. Building a high-performing service organization that delivers exceptional customer experiences, develops its service and installation network, and supports company growth through customer satisfaction is something more.

How would you like to lead the team responsible for supporting customers, managing service operations, expanding our installer network, and improving the systems that keep a growing business running smoothly?

At Mohawk Lifts, this isn't a role where you'll simply maintain the status quo. We're looking for a leader who enjoys solving complex problems, improving processes, developing people, and creating structure where structure is needed. This role is for someone who can balance technical understanding with operational leadership and continuously improve the way work gets done.

You’ll have the opportunity to:

• Lead and develop a critical customer-facing department
• Build scalable processes and performance metrics
• Strengthen and expand our installer and service partner network
• Work cross-functionally with sales, engineering, manufacturing, and operations
• Improve customer satisfaction and service responsiveness
• Make a visible impact on company performance and long-term growth

Since 1981, Mohawk Lifts has built a reputation for manufacturing some of the safest and most durable automotive lifts in the industry. Our products are proudly manufactured in Amsterdam, NY and used throughout North America. We have earned our reputation through quality products, outstanding customer support, and a team committed to doing things the right way.

At Mohawk, we invest in our people. We believe in giving leaders ownership, encouraging new ideas, and creating opportunities to improve the business. Your success contributes directly to our success.

Desired Skills & Experience:

• 7+ years of experience in service operations, technical service, project management, customer support management, or a related field
• 5+ years of leadership experience
• Proven success improving processes, workflows, and team performance
• Experience managing customer issues and driving resolution to completion
• Experience working with ERP, CRM, or service ticketing systems
• Technical aptitude related to mechanical, hydraulic, electrical, or industrial equipment
• Experience working with PLC driven systems is a plus
• Experience with distributor, installer, dealer, or service networks is a plus
• Safety First
• Innovation through Teamwork
• Drive for Results
• Supportive
• Respectful
• Customer Satisfaction
• Medical, Dental, Vision and Accident Insurance
• Company-paid $50,000 Life Insurance
• Company-paid Long-Term Disability
• 401(k) with up to 4.5% company match
• Annual performance bonus opportunity
• Employee Referral Bonus Program
• Stable, growth-oriented manufacturing environment

Why Join Mohawk:

• Opportunity to lead and shape an important department
• High ownership environment where leaders are empowered to make decisions
• Ability to build processes, develop people, and drive meaningful change
• Collaborative culture focused on solving problems and serving customers
• Stable company with long-tenured employees and consistent leadership

Mohawk Lifts LLC is an Equal Opportunity/Affirmative Action Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, veteran or military status, national origin, age, disability, genetic information, marital status, sexual orientation, or any other status protected by applicable federal, state, or local laws. We take affirmative action in support of our policy to employ and advance in employment individuals who are protected veterans and individuals with disabilities.