Service Manager

Herk & Associates - Heavy Equipment Jobs; California; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Relocation assistance provided

Job summary

Herk & Associates - Heavy Equipment Jobs in Southern California seeks an experienced Service Manager to lead the Service Department, oversee daily operations, technician performance, and profitability.

Relocation assistance is provided. The ideal candidate has a strong heavy equipment dealership service background, proven leadership, and the ability to balance technician development with operational efficiency and customer satisfaction.

Qualifications

• 5+ years of experience in heavy equipment or related service operations.
• Experience in service leadership or as Service Manager preferred.
• Strong leadership in coaching technicians.
• Knowledge of service orders, warranty processes, and shop workflow.
• Understanding of departmental financials, budgeting, and profitability.
• Excellent customer service, communication, organization, and problem-solving skills.
• Able to analyze reports and take action.
• Proficient with Microsoft Office and service-management systems.
• High school diploma or equivalent.
• Valid driver's license and ability to travel locally.
• Willingness to work extended hours or weekends.

Responsibilities

• Lead daily operations of the Service Department, including scheduling and workflow.
• Recruit, train, coach, and develop service technicians.
• Assign repair work based on skills, workload, and priorities.
• Set annual department goals, budgets, and performance targets.
• Monitor financial and operational performance for profitability.
• Review repair orders for accuracy and documentation before billing.
• Oversee warranty and product improvement claims submission.
• Develop processes to improve efficiency and repair quality.
• Support service-related sales and marketing to grow revenue.
• Maintain strong customer relationships and handle escalated issues.
• Ensure service tools, vehicles, and resources are properly maintained.
• Analyze internal reports and service metrics for improvements.
• Promote a safe, organized, and professional work environment.

Skills

Leadership and supervision

Customer service

Communication

Organization and planning

Problem-solving

Financial awareness

Operational analysis

Microsoft Office

Education

High school diploma or equivalent

Tools

Dealership management software

Microsoft Office

Job description

A well-established construction and heavy equipment dealership is seeking an experienced Service Manager to lead its Service Department in Southern California. This position will oversee day-to-day service operations, technician performance, workflow, customer satisfaction, and departmental financial results.

** Relocation assistance provided **

The ideal candidate will bring a strong heavy equipment dealership service background, proven leadership experience, and the ability to balance technician development, operational efficiency, and profitability.

Responsibilities

• Lead the daily operations of the Service Department, including scheduling, workflow, staffing, and technician performance.
• Recruit, train, coach, and develop service technicians and other department personnel.
• Assign repair work based on technician skills, workload, and customer priorities.
• Establish annual department goals, budgets, and performance objectives.
• Monitor financial and operational performance to ensure the department meets profitability and productivity goals.
• Review repair orders for accuracy, completeness, labor, parts, and documentation before customer billing.
• Oversee warranty and product improvement claims to ensure timely and accurate submission.
• Develop and implement processes that improve efficiency, repair quality, and customer satisfaction.
• Support service-related sales and marketing initiatives to grow department revenue.
• Maintain strong customer relationships and assist with escalated service concerns.
• Ensure department tools, equipment, service vehicles, and other resources are properly maintained.
• Analyze internal reports and service metrics to identify opportunities for improvement.
• Promote a safe, organized, and professional work environment.

Qualifications

• 5+ years of experience in heavy equipment, construction equipment, product support or related Service Department operations.
• Previous Service Manager or service leadership experience strongly preferred.
• Experience leading, coaching, and developing service technicians.
• Working knowledge of dealership service operations, repair orders, warranty processes, and shop workflow.
• Understanding of departmental financials, budgeting, productivity, and profitability.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to analyze operational and financial reports and take appropriate action.
• Comfortable using Microsoft Office and dealership/service management systems.
• High school diploma or equivalent required.
• Valid driver's license and ability to travel locally as needed.
• Ability to work extended hours or occasional weekends based on business needs.