Service Manager

Stephenson Equipment, Inc.; Harrisburg (Dauphin County); On-site; USD 110,000 - 140,000; Full time

Job summary

Stephenson Equipment, Inc. in Harrisburg, PA, seeks an experienced Service Manager to lead maintenance and repair operations for heavy equipment and specialized vehicles.

This full-time leadership role coordinates workflow, supervises technicians, and ensures safe, high-quality service. You will manage budgets, service records, and parts availability while providing top-tier customer service and coaching for staff.

Qualifications

• At least 15 years of progressive mechanical experience with heavy equipment and related systems.
• 3–5 years of service-management or shop-leadership experience.
• Proven ability to lead technicians, manage workflow, troubleshoot complex issues.
• Strong organizational, communication, budgeting and problem-solving skills.
• Valid driver's license and CDL required; State Inspection License preferred.

Responsibilities

• Coordinate, schedule, prioritize, and supervise maintenance, inspections, diagnostics, and repairs.
• Lead technicians and mechanics, monitor workmanship and productivity, and provide coaching and development.
• Ensure compliance with safety requirements, manufacturer procedures, and applicable regulations.
• Assist with complex mechanical, hydraulic, electrical, pump, and vehicle-system troubleshooting.
• Manage work orders, service records, staffing capacity, parts and supply needs, and equipment readiness.
• Provide high-level customer service and resolve service concerns promptly and professionally.
• Develop and manage the service department budget and monitor operational and financial performance.
• Coordinate employee training, certifications, licenses, and technical development.
• Partner with branch leadership, parts, sales, rental, accounting, manufacturers, and vendors to support safe and profitable service operations.

Skills

Leadership

Mechanical knowledge

Project management

Communications

Customer service

Budgeting

Tools

Service-management software

Microsoft Office

Job description

Description

We are seeking an experienced, hands-on Service Manager to lead maintenance and repair operations for heavy equipment and specialized vehicles. This full-time leadership role coordinates workflow, supervises technicians and mechanics, supports complex troubleshooting, manages department resources and budgets, and ensures safe, timely, high-quality service. The successful candidate will combine deep mechanical knowledge with strong leadership, organization, and customer-service skills.

What You'll Do

• Coordinate, schedule, prioritize, and supervise maintenance, inspections, diagnostics, and repairs.
• Lead technicians and mechanics, monitor workmanship and productivity, and provide coaching and development.
• Ensure compliance with safety requirements, manufacturer procedures, and applicable regulations.
• Assist with complex mechanical, hydraulic, electrical, pump, and vehicle-system troubleshooting.
• Manage work orders, service records, staffing capacity, parts and supply needs, and equipment readiness.
• Provide high-level customer service and resolve service concerns promptly and professionally.
• Develop and manage the service department budget and monitor operational and financial performance.
• Coordinate employee training, certifications, licenses, and technical development.
• Partner with branch leadership, parts, sales, rental, accounting, manufacturers, and vendors to support safe and profitable service operations.

Requirements

What We're Looking For

• At least 15 years of progressive mechanical experience with heavy equipment, specialized vehicles, diesel engines, hydraulics, electrical systems, pumps, or related equipment.
• Three to five years of service-management, shop-leadership, or comparable supervisory experience.
• Proven ability to lead technicians, manage workflow, troubleshoot complex issues, and maintain strong safety and quality standards.
• Strong organizational, communication, customer-service, budgeting, and problem-solving skills.
• Proficiency with service-management software, Microsoft Office, and related business or diagnostic applications.
• Preferred knowledge of Vac-Con equipment, fire apparatus, pump systems and pump testing, commercial motor vehicles, and inspection requirements.
• Valid driver's license and satisfactory driving record required.
• Commercial Driver's License (CDL) required.
• State Inspection License preferred.