Service Manager

Morgan Properties, LP; Bedford (TX); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Up to 100% Rent Discount

Property staff renewal commissions (mo

On-call compensation: $15/day

Education/Tuition reimbursement

Medical, dental & vision

Life/AD&D Insurance

Disability coverage

401(k) with company match

Generous paid time off (10 holidays +

Employee Assistance Program

Additional discounts

Job summary

Morgan Properties in Bedford, TX seeks a Service Manager to lead a hands-on team across service, maintenance, and resident care. You’ll set strategic direction, manage work orders and inventory, and drive operational excellence.

The role emphasizes strong communication, rapid decision-making, and a commitment to exceptional customer service. Requires 5+ years managing a large apartment community.

Qualifications

• Must have a valid driver's license.
• Must live within a 30-minute commute of the property.
• HVAC/EPA/CFC certification preferred.
• 5+ years of managerial experience at an apartment community of 500 units or more.

Responsibilities

• Lead with purpose: inspire your team to excel in service, maintenance, and customer care.
• Strategic decision-making: plan proactively to ensure smooth property operation.
• Exceptional communication: be the go-to contact for residents, your team, and cross-functional departments.
• Organizational & administrative expertise: manage work orders, schedules, inventory, budgets, and records.
• Take pride in service: ensure maintenance needs and team development are handled professionally.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Customer service

Job description

Lead the Way - Become the Service Manager Who Makes a Difference!

What You'll Do:

• Lead with Purpose: As a hands-on leader, you’ll inspire your team to excel in all aspects of service, maintenance, and customer care. You lead by example and cultivate an environment of trust, accountability, and support.
• Strategic Decision-Making: Think ahead and plan proactively to ensure the smooth operation of the property. Whether it’s anticipating maintenance needs, handling repairs, or managing resources, your foresight will ensure we stay ahead of the curve.
• Exceptional Communication: You’ll be the go-to point of contact for residents, your team, and cross-functional departments. Clear, transparent, and effective communication will be key to keeping everything running efficiently and residents satisfied.
• Organizational & Administrative Expertise: From managing work orders and schedules to overseeing inventory, budgets, and maintaining accurate records, you’ll leverage your strong administrative skills to ensure smooth operations, keeping everything well-organized, on track, and aligned with our goals for excellence.
• Take Pride in Service: You will take pride in the work you do, ensuring that both the maintenance needs of the property and the development of your team are handled with the highest level of professionalism and care.

The Benefits of Employment:

• Pay Range: $70,000-$75,000/Yr.
• Up to 100% Rent Discount
• Property Staff Shared Renewal Commissions - paid monthly
• On-call Appreciation: $15/day for holding the on-call phone
• Employee Referral Payment Program - up to $750
• Education/Tuition Reimbursement
• Medical, Dental, and Vision benefits
• Life/AD&D Insurance
• Long and Short-Term Disability
• 401(k) Retirement Plan with company match
• Generous paid time off, including 10 holidays per year and sick leave
• Employee Assistance Program
• Additional employee discounts available!

Who We're Looking For:

• Proven leadership experience in service or maintenance, preferably in a large residential setting.
• Strong problem-solving abilities and the capacity to make timely, effective decisions.
• Excellent communication skills for leading teams and engaging with residents.
• Exceptional organizational skills, with the ability to prioritize and manage multiple tasks effectively.
• A passion for delivering outstanding customer service and upholding high standards of quality.

Qualifications:

• Must have avalid driver's license.
• Mustlive within a 30-minute commute of the property.
• HVAC/EPA/CFC Certification preferred.
• 5+ years of managerial experience at an apartment community of 500 units or more.

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:

Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations. Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.