Service Manager

Morgan Properties; Monroe (NC); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Pay range: $28.00-$31.00 per hour

Up to 100% Rent Discount

Property Staff Shared Renewal Comms –

$300 Morgan Essentials – paidquarterly

On-call Appreciation: $15/day

Referral bonus up to $750

Education/Tuition Reimbursement

Medical, Dental, and Vision benefits

Life/AD&D Insurance

Long and Short-Term Disability

401(k) Retirement Plan with company

PTO including 10 holidays and sick day

Employee Assistance Program

Additional employee discounts

Job summary

Morgan Properties is seeking a Service Manager for a 168-unit community. You will lead a dedicated team, uphold maintenance standards, and ensure a top-tier living experience for residents.

The role emphasizes hands-on leadership, proactive planning, and clear communication across departments. Requirements include 5+ years of apartment-management experience, a valid driver's license, and HVAC/EPA/CFC certification preferred.

Qualifications

• Must have a valid driver's license.
• Must live within a 30-minute commute of the property.
• 5+ years of managerial experience at an apartment community of 500 units or more.

Responsibilities

• Lead with Purpose: inspire your team to excel in service, maintenance, and customer care.
• Strategic Decision-Making: plan proactively to ensure smooth operation of the property.
• Exceptional Communication: be the go-to contact for residents and teams; ensure transparency.
• Organizational & Administrative Expertise: manage work orders, schedules, inventory, budgets, and records.
• Take Pride in Service: maintain high professionalism in upkeep and team development.

Skills

Leadership

Decision making

Communication

Organization

Customer service

Education

HVAC/EPA/CFC Certification

Job description

Ready to Lead, Mentor, and Make an Impact? Service Manager | Competitive Pay, Career Growth & 100% Employee Rent Discount

Are you a dynamic leader passionate about exceptional service and operational excellence? We’re looking for a results-driven Service Manager to lead our 168-unit community, ensuring smooth operations and a top-tier living experience for residents. In this role, you’ll guide a dedicated team, uphold maintenance standards, and contribute to our ongoing success.

At Morgan Properties, we live by our PRIDE values Passion, Respect, Integrity, Development, and Entrepreneurial Spirit which guide how we work, grow, and support one another. From continuous growth and teamwork to accountability and leadership, these values are at the core of everything we do.

What You’ll Do

• Lead with Purpose: As a hands-on leader, you’ll inspire your team to excel in all aspects of service, maintenance, and customer care. You lead by example and cultivate an environment of trust, accountability, and support.


• Strategic Decision-Making: Think ahead and plan proactively to ensure the smooth operation of the property. Whether it’s anticipating maintenance needs, handling repairs, or managing resources, your foresight will ensure we stay ahead of the curve.


• Exceptional Communication: You’ll be the go-to point of contact for residents, your team, and cross-functional departments. Clear, transparent, and effective communication will be key to keeping everything running efficiently and residents satisfied.


• Organizational & Administrative Expertise: From managing work orders and schedules to overseeing inventory, budgets, and maintaining accurate records, you'll leverage your strong administrative skills to ensure smooth operations, keeping everything well-organized, on track, and aligned with our goals for excellence.


• Take Pride in Service: You will take pride in the work you do, ensuring that both the maintenance needs of the property and the development of your team are handled with the highest level of professionalism and care.

The Benefits Of Employment

• Pay Range: $28.00-$31.00/ Per Hour


• Up to 100% Rent Discount


• Property Staff Shared Renewal Commissions – paid monthly


• $300 Morgan Essentials – paid quarterly


• On-call Appreciation: $15/day for holding the on-call phone


• Employee Referral Payment Program – up to $750


• Education/Tuition Reimbursement


• Medical, Dental, and Vision benefits


• Life/AD&D Insurance


• Long and Short-Term Disability


• 401(k) Retirement Plan with company match


• Generous paid time off, including 10 holidays per year and sick leave


• Employee Assistance Program


• Additional employee discounts available!

Who We’re Looking For

• Proven leadership experience in service or maintenance, preferably in a large residential setting.


• Strong problem-solving abilities and the capacity to make timely, effective decisions.


• Excellent communication skills for leading teams and engaging with residents.


• Exceptional organizational skills, with the ability to prioritize and manage multiple tasks effectively.


• A passion for delivering outstanding customer service and upholding high standards of quality.

Qualifications

• Must have a valid driver's license.


• Must live within a 30-minute commute of the property.


• HVAC/EPA/CFC Certification preferred.


• 5+ years of managerial experience at an apartment community of 500 units or more.

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us

Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York. Morgan Properties and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage-backed securities, preferred equity, and whole loans. Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states – the company is consistently one of the largest owners of multifamily in the country.

Additionally, the company has made investments in commercial mortgage-backed securities backed by over $40 billion in multifamily loans. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise. For more information, please visit www.morganproperties.com.