Assistant Service Manager

Morgan Properties; Exton (PA); On-site; USD 77,366,016 - 83,096,832; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401(k) with company match

Paid time off

Job summary

Morgan Properties is seeking an Assistant Service Manager for the 504-unit Marchwood community in Exton, PA. You will lead a team of Maintenance Technicians and Make Ready staff, oversee work orders, apartment turns, and preventive maintenance, and help drive safety and quality.

This role requires at least 3 years of maintenance experience, hands-on skills across HVAC, plumbing, electrical, and building systems, and willingness to mentor others.

Qualifications

• Minimum 3 years of maintenance experience, preferably in multifamily housing or a related industry.
• Strong hands-on experience troubleshooting HVAC, plumbing, electrical, appliances, and general building systems.
• Experience mentoring or leading a maintenance team in a fast-paced environment preferred.

Responsibilities

• Lead, coach, and develop a team of Maintenance Technicians and Make Ready staff.
• Oversee daily work orders, apartment turns, preventative maintenance, and schedules.
• Provide advanced troubleshooting across HVAC, plumbing, electrical, appliances, carpentry and building systems.
• Maintain high standards for safety, quality, customer service, and operational excellence.
• Coordinate on-call rotations, maintenance programs, and daily workflow priorities.

Skills

Maintenance leadership

HVAC troubleshooting

Plumbing

Electrical systems

Carpentry & building systems

Job description

Lead with Purpose as an Assistant Service Manager

Ready to take the next step in your maintenance leadership career? Join our 504-unit Marchwood apartment community in Exton, PA as an Assistant Service Manager, where you'll combine your technical expertise with leadership responsibilities to help drive a high-performing maintenance team. We're looking for someone who leads by example, enjoys mentoring others, takes ownership of their work, and is committed to delivering an exceptional living experience for our residents. If you're passionate about developing your skills while helping others succeed, you'll find opportunities to grow with Morgan Properties.

As An Assistant Service Manager, You Will

• Help lead, coach, and develop a team of Maintenance Technicians and Make Ready staff while fostering a collaborative, team-first environment


• Partner with the Service Manager to oversee daily work orders, apartment turns, preventative maintenance, and production schedules across a busy community


• Provide advanced troubleshooting and repairs involving HVAC, plumbing, electrical, appliances, carpentry, drywall, and exterior building systems


• Lead by example by maintaining high standards for safety, quality, customer service, and operational excellence


• Help coordinate on-call rotations, preventative maintenance programs, apartment turn schedules, and daily workflow priorities


• Maintain inventory levels and ensure maintenance materials, tools, and equipment are organized and readily available


• Conduct regular inspections of occupied buildings, common areas, and vacant apartments to maintain community standards


• Support emergency maintenance response and participate in a rotating 24-hour on-call schedule


• Complete additional projects and responsibilities assigned by the Service Manager while helping the team achieve operational goals

You'll join a leadership team that values accountability, continuous learning, respect for one another, and creating opportunities for career growth while delivering exceptional service to our residents.

Compensation & Incentives

• Base Pay: $27.00–$29.00 per hour


• Up to 50% Rent Discount


• Property Staff Shared Renewal Commissions


• Morgan Essentials: $300 Quarterly


• On-Call Appreciation: $15/day while holding the on-call phone


• Medical, Dental & Vision Benefits


• 401(k) with Company Match


• Generous Paid Time Off, including 10 paid holidays and sick leave

Hours & Schedule

• Monday – Friday | 8:00 AM – 4:30 PM


• Rotating paid on-call participation required


• Must be available for weather-related and emergency maintenance events


• Schedule may adjust based on business needs

What We'll Expect From You

• Minimum 3 years of maintenance experience, preferably in multifamily housing or a related industry


• Strong hands-on experience troubleshooting HVAC, plumbing, electrical, appliances, and general building systems


• Previous experience supporting, mentoring, or leading a maintenance team in a fast-paced environment preferred


• EPA/CFC/HVAC certification preferred


• Comfortable using smartphones, mobile work order systems, email, and training platforms


• Active, valid driver's license and reliable personal vehicle


• Ability to respond to on-call and emergency maintenance needs

#AC4008

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us

Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations. Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.