Service Manager

Lithia & Driveway; Bartlett (TN); Presencial; USD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Descripción de la vacante

Sunrise of Wolfchase, part of Sunrise Buick GMC, seeks a results-driven Service Manager to lead a talented service team and drive operational excellence in a fast-paced automotive environment.

You will recruit and develop staff, ensure exceptional customer experiences, manage warranties and service contracts, and uphold manufacturer policies. This role also involves daily staff meetings and liaison with Lithia Home Office Fixed Operations.

Formación

• Typing – ability to type efficiently.
• Mathematics – using mathematics to solve problems.
• Accounting - knowledge of basic accounting principles.
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsabilidades

• Lead service staff recruiting, training and development.
• Manage department to optimize customer opportunities and productivity.
• Train service advisors daily with role-play, evaluation, checklists, and quizzes.
• Ensure technicians are trained and have sufficient experience.
• Set and communicate performance expectations; coach and mentor.
• Handle customer engagement and resolve requests professionally.
• Oversee warranty, receivables and service-contract administration.
• Prepare and review monthly service department reports.

Conocimientos

Typing

Mathematics

Accounting

Drove record

Educación

High School graduate or equivalent

Descripción del empleo

Dealership:

L0815 Sunrise Buick GMC at Wolfchase

Sunrise of Sunrise

Why Join Sunrise of Wolfchase as a Service Manager?

Are you a proven automotive leader ready to take your career to the next level? At Sunrise of Wolfchase , you’ll have the opportunity to lead a talented service team, drive operational excellence, and make a direct impact on the success of a growing dealership.

We are looking for a motivated Service Manager who thrives in a fast-paced environment, values exceptional customer experiences, and is passionate about developing high-performing teams. This is your chance to join a dealership that is committed to continuous improvement, strong leadership, and delivering outstanding results.

If you’re ready to lead from the front, inspire your team, and build a service department known for excellence, Sunrise of Wolfchase is the place for you.

What You’ll Do

• Service Staff Recruiting, Training and Development.
• Staff Department to optimize customer opportunities and productivity.
• Train service advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process.
• Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs.
• Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.
• Customer engagement
• Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner.
• Inspect repair orders daily for legibility, accuracy and legality.
• Ensure that all manufacturer policies and procedures are followed.
• Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
• Read, understand and take action on MIS to generate maximum revenue and control expenses.
• Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.
• Administrative Functions.
• Hold daily and monthly staff meetings as required covering key information.
• Serve as liaison between the store and Lithia Home Office Fixed Operations. Receive, communicate and hold staff accountable to policy and procedure requirements and updates.
• Complete service department reporting and month-end procedures on time.
• Other administrative duties as required.

What You’ll Bring

• Typing – ability to type efficiently
• Mathematics – using mathematics to solve problems
• Accounting - knowledge of basic accounting principles
• Acceptable driving record and a valid driver’s license in your state of residence

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.