Service Manager

Lithia Motors; Bartlett (TN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway at Sunrise of Wolfchase is seeking a Service Manager to lead the service department, mentor technicians and advisors, and drive service excellence and profitability. You’ll set performance standards, recruit talent, and build a culture focused on outstanding customer experiences.

In this role you’ll oversee technician training, warranty administration, and adherence to manufacturer policies while maintaining safety, quality, and efficiency across all shop operations.

Qualifications

• Leadership experience in a service department or automotive service.
• Experience in training staff and developing performance programs.
• Strong focus on customer satisfaction and service quality.

Responsibilities

• Lead service staff recruiting, training and development.
• Staff department to optimize customer opportunities and productivity.
• Train service advisors daily using role-play, evaluation, checklists, and quizzes.
• Ensure technicians are properly trained and have breadth of experience.
• Develop staff by setting and communicating performance/production expectations, coaching and mentoring.
• Customer engagement and issue resolution.
• Inspect repair orders for legibility, accuracy and legality.
• Ensure manufacturer policies are followed.
• Manage warranty, receivables and service contracts tracking.
• Read MIS to generate revenue and control expenses.
• Maintain service area cleanliness and OSHA compliance.
• Hold daily and monthly staff meetings; liaison with Lithia Home Office Fixed Operations.
• Communicate policy updates and complete month-end reporting.
• Perform other administrative duties as required.

Skills

Staff leadership

Staff training

Customer service

Accounting

Typing

Job description

Dealership: L0815 Sunrise Buick GMC at Wolfchase Sunrise of Sunrise

Why Join Sunrise of Wolfchase as a Service Manager?

Are you a proven automotive leader ready to take your career to the next level? At Sunrise of Wolfchase, you'll have the opportunity to lead a talented service team, drive operational excellence, and make a direct impact on the success of a growing dealership. We are looking for a motivated Service Manager who thrives in a fast-paced environment, values exceptional customer experiences, and is passionate about developing high-performing teams. This is your chance to join a dealership that is committed to continuous improvement, strong leadership, and delivering outstanding results. If you're ready to lead from the front, inspire your team, and build a service department known for excellence, Sunrise of Wolfchase is the place for you.

What You'll Do

Service Staff Recruiting, Training and Development.

Staff Department to optimize customer opportunities and productivity.

Train service advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process.

Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs.

Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.

Customer engagement

Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner.

Inspect repair orders daily for legibility, accuracy and legality.

Ensure that all manufacturer policies and procedures are followed.

Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.

Read, understand and take action on MIS to generate maximum revenue and control expenses.

Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.

Administrative Functions.

Hold daily and monthly staff meetings as required covering key information.

Serve as liaison between the store and Lithia Home Office Fixed Operations.

Receive, communicate and hold staff accountable to policy and procedure requirements and updates.

Complete service department reporting and month-end procedures on time.

Other administrative duties as required.

What You'll Bring

Typing – ability to type efficiently

Mathematics – using mathematics to solve problems

Accounting - knowledge of basic accounting principles

Acceptable driving record and a valid driver's license in your state of residence

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!