Service Manager

Dhpace; Atlanta (GA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous paid time off and holidays

401(k) with employer match

Employee discounts

Job summary

Dhpace, located in Peachtree Corners, Georgia, seeks a Commercial Service Manager for our Entry Door department. This role involves managing daily operations, ensuring customer satisfaction, and overseeing the performance of the field team.

The successful candidate will possess strong managerial and leadership skills, a Bachelor's degree, and significant experience in personnel management. We offer competitive compensation and comprehensive benefits, including medical coverage and a 401(k) plan.

Qualifications

• Minimum 3 years experience managing personnel.
• Valid Driver’s License and good driving record required.
• Ability to communicate with customers effectively.

Responsibilities

• Manage day-to-day operations of the Entry Door service department.
• Implement schedules to meet customer commitments.
• Review financial reports to improve operations.
• Assist with hiring and training new employees.

Skills

Managerial skills

Leadership skills

Technical applications

Customer communication

Education

Bachelor's degree (preferred)

Job description

Commercial Service Manager

Overhead Door Company of Atlanta TM a DH Pace Company Inc. aspires to hire a Commercial Service Manager in Peachtree Corners, Georgia in our Entry Door department. We sell, service, and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, and managing labor costs. If you have strong managerial and leadership skills, please apply!

Job Responsibilities

• Manage day-to-day operations of the Entry Door service department
• Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed
• Review workload and manpower to meet customer commitments in a cost-effective manner
• Ensure that projects are completed timely, below budget and to the satisfaction of the customer
• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
• Will assist with hiring, training and developing new employees
• Other duties as assigned

Requirements

• Bachelor’s degree, highly preferred and a minimum of three (3) years of experience managing personnel; an equivalent combination of education and experience can be considered
• Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations
• Review customer survey data, respond to customer concerns
• Possess an ability for technical applications and mechanical systems
• Must possess a Valid Driver’s License and good driving record

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)